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Follow on Google News | Telco Management leads the way in taking call centers into the futureBy: Telco Management Telco Management understands customers needs and has over the years embraced both new communication channels and changing technology and by doing this has maintained its position as a leading provider of customer care, support and sales. A spokesperson for Telco stated, “We are proud to be at the forefront of leading today’s call centers into the future by embracing the latest technology and communications capabilities and constantly improving the customer contact experience. We put our customers first and want to provide them will a multitude of ways to communicate and make it easy to stay in touch.” While traditional marketing and communications methods such as live chat, telephone and email have been maintained, Telco has more recently included Skype and Social Media into their methods used and firmly believe that the integration of these channels has helped in maintaining their position as a market leader. The spokesperson further added, “We are finding that our customers are increasingly using more mobile devices like smart phones, tablets and even social media, so we need to make sure that we are integrating the right channels to be contacted by utilizing all the latest technology. We will continue to upgrade and expand our systems as our customer’s preferred methods of communicating changes.” Eventually a new CRM will be in place and once that is completed it will create an evolved state of the art contact center. Telco is one of the many contact centers embracing the new age of digital technology while still nurturing the traditional formats of marketing. About Telco Telco Management is an established international call center located in Vancouver, British Columbia. For over 23 years the company has developed direct marketing professionals that are to this day proudly serving global clients with continued success. As an industry leader the company has primarily focused on overseas sales and marketing operations. The Telco contact center is a multilingual workplace and although business is conducted primarily in English, agents also communicate to clients in their preferred language such as French, German, Spanish, Japanese, German, Portuguese and Italian. For more information please visit: www.telco.ca End
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