Effective BPO Solutions with Customer Benefit Services Inc.

CEBU CITY, Philippines - Oct. 21, 2013 - PRLog -- Oct. 21, 2013 - Customer Benefit Services Inc., (CBS) continues to provide international clients with excellent support and Business Process Outsourcing services. As a company that is American owned and managed, it is serious in becoming the most reliable call center in the Philippines and the world. The team consists of over 100 dedicated employees highly trained in handling customer service calls for 12 American companies and counting. Its core competency is the ability to provide meticulous training for proper customer service solutions.

Aside from the established standards, CBS also strives to improve their customer and sales service by coming up with useful innovations. They are steadily growing to quickly respond to the fast changing BPO industry around the world.

For business owners who are thinking of outsourcing some of their processes, here’s what they will be getting if they partner with CBS.

1. Quality Assurance – Calls will be reviewed for compliance with the company’s standards. These will be based on their established policies, procedures and scripting. If ever there are deviations from the set standards, the company will be informed.

2. Dealing with Retention Calls – This feature provides a win-win situation for business owners. The client will be invoiced for around $2 per call that’s retained but if after some time they are not satisfied with CBS’ customer service reps, they can cancel straight away during the first month and nothing will be billed.

3. Marketing Services – The telecom, bandwidth and telemarketers, are provided with around $7 per hour + commission package. Sales training is approached in a “can do” attitude to ensure that clients will have higher ROI.

The Business Process Outsourcing in the Philippines also continues to improve as more skilled professionals join the job market every year and the level of education gets higher. Here’s what sets the country apart from others and why CBS is capitalizing on Filipino talent:

- An approximate of 92% literacy rate

- 3rd largest English speaking population with a world-class proficiency level

- Top-rated universities that produce highly qualified graduates

- An average of 380,000 college graduates per year

- The innate inclination of Filipinos to the arts

- The natural passion of the people for hard work and dedication

To know more about Customer Benefit Services and their BPO solutions, visit their website at www.mycbscebu.com.

XXX

Contact Details:

CBS Office

11th Floor, Keppel Building

Cebu Business Park

Cebu City, The Philippines

Client Direct Lines

The Philippines

+63-915-318-3795

United States

+1-404-973-2078