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Follow on Google News | Dianne Durkin to Deliver "Psychology of Coaching" Workshop at ICMI Call Center Demo & ConferenceLoyalty Factor is pleased to announce an upcoming workshop presented by Dianne Durkin entitled, “Psychology of Coaching”, at the ICMI Call Center Demo and Conference, on October 21, 2013.
By: Loyalty Factor, LLC The “Psychology of Coaching” workshop is built on the premise that effective coaching is a key method for increasing productivity and profitability in an organization. Doing it right can be tricky and this workshop focuses on gaining the understanding and skills for building and implementing effective coaching strategies. In this interactive session, attendees will learn a systematic five-step coaching process for intrinsically motivating their employees. Attendees will discover how to use empathetic listening and a questioning strategy as their most powerful assets. Individuals will also learn how to provide feedback which supports and empowers employees while building trust and enhancing relationships. Attendees will leave with immediately implementable action plans. To attend this exciting conference and Dianne Durkin’s workshop, register today at: https://secure.icmi.com/ For a list of other topics and offerings visit: www.loyaltyfactor.com. To book Dianne’s workshop for your next corporate event, contact Loyalty Factor at 603.334.3401 End
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