Dianne Durkin to Deliver "Psychology of Coaching" Workshop at ICMI Call Center Demo & Conference

ATLANTA - Oct. 18, 2013 - PRLog -- The ICMI Call Center Demo and Conference will take place on October 21-23 in Atlanta, GA and has a consistent track record of providing tools and techniques for immediate implementation by call center professionals. The conference provides a multi-faceted, impartial, educational program featuring timely and topical issues facing the industry today.

The “Psychology of Coaching” workshop is built on the premise that effective coaching is a key method for increasing productivity and profitability in an organization. Doing it right can be tricky and this workshop focuses on gaining the understanding and skills for building and implementing effective coaching strategies. In this interactive session, attendees will learn a systematic five-step coaching process for intrinsically motivating their employees. Attendees will discover how to use empathetic listening and a questioning strategy as their most powerful assets. Individuals will also learn how to provide feedback which supports and empowers employees while building trust and enhancing relationships.  Attendees will leave with immediately implementable action plans.

To attend this exciting conference and Dianne Durkin’s workshop, register today at:

https://secure.icmi.com/ccdemo/2013/registrations (https://secuire.icmi.com/ccdemo/2013/registrations)

For a list of other topics and offerings visit: www.loyaltyfactor.com. To book Dianne’s workshop for your next corporate event, contact Loyalty Factor at 603.334.3401