An Early Holiday Gift: Compuware APM Enriches Global Performance Network with Mobile 4G LTE Support

Oct. 1, 2013 - PRLog -- DETROIT--October 1, 2013--Compuware Corporation , the technology performance company delivering a new generation of application performance management (APM), today announced that its industry-leading APMaaS solution now provides performance testing of mobile web applications across 4G LTE networks. This enables companies to improve the speed and performance of their mobile web applications well in advance of the 2013 holiday season, to deliver best-in-class mobile customer experiences, increase revenue and protect brand reputation.

The explosive growth and adoption of 4G LTE technology by consumers using smartphones and tablets will drive significant growth in mobile web traffic and sales beginning this holiday season and continuing in the future. eCommerce retailers report that sales are increasingly booked from mobile devices, and this number is growing. According to ComScore, four out of five consumers now use smartphones to shop or to complete banking transactions and other operations online.

The addition of 4G LTE support extends Compuware’s mobile APM leadership and coverage of supported technologies, sustaining its position as the industry’s most complete and powerful APMaaS solution for modern applications. With its unique ability to monitor the performance of all customer transactions, Compuware evaluates application performance across the entire eCommerce delivery chain — from the mobile shopper on a smartphone or tablet, through the cloud, deep into the data center — ensuring fast, seamless access to applications, regardless of how customers access them.

“We have been investing to make our mobile web site a primary sales channel for new and returning customers, and predict a significant and increasing percentage of sales will be initiated from mobile devices this holiday season,” said Mark Lilien, Senior Vice President and CIO for Things Remembered. “With more customers having access to high speed mobile networks, we can increase the sophistication of our mobile web site. But we recognize the need to monitor the end user experience proactively to ensure that we continue to serve all customers all the time,” added Lilien. “The ability to leverage Compuware’s extensive monitoring network of different mobile carriers across different geographies and carrier technologies has become a key component of our end-to-end performance management approach.”

In order for companies to effectively handle the expected onslaught of mobile and tablet traffic this holiday season, a robust APM solution needs to be in place. With Compuware APMaaS, IT organizations can now deploy and manage a single solution that provides real-user, synthetic, third-party service monitoring and business impact analysis.

“We are in the midst of the mobile explosion, and visibility into the mobile user experience has become a must-have,” said Steve Tack, Vice President for Compuware’s APM business unit. “Studies show that mobile application users have already surpassed traditional PC users in North America. It is important that we continue empowering companies to monitor users’ experiences with the industry’s largest performance testing network so that they are able to deliver the best mobile experience possible.”

Compuware APMaaS Synthetic Mobile 4G LTE Support offers:

• Extended Mobile Network with 4G LTE Coverage: Compuware continues to invest in the industry’s largest mobile Performance Network with the addition of 4G LTE support for AT&T, Verizon and Sprint in North America. This extends its network to 53 global mobile carriers across 20 countries worldwide providing organizations with the means to understand mobile web performance across the globe.

• Advanced Root Cause Analytics and Deep-dive on Mobile Performance: Provides deep visibility into root cause analytics to help organizations quickly identify reasons for mobile web application performance degradations. It allows correlating application performance degradation with signal strength fluctuation, network type switch and bandwidth availability. Compuware deep-dive transaction tracing capabilities, powered by PurePathTM and PureStack TM technologies, provide full visibility into the end-to-end transaction, with the ability to get to the code-level if the issue originates in the application code itself.

• Cutting-Edge Monitoring Capability for HTML5, SPDY and W3C: Enhances mobile technology with HTML5 and Google SPDY protocol support, and collects W3C navigation metrics, bringing performance insights to a new level on the client side.

Compuware’s enhanced solution allows organizations to proactively understand how revenue generating web properties perform from different geographies and device profiles across 3G and 4G carrier networks. Not only can organizations proactively monitor the ongoing availability and performance of mobile web applications from mobile networks, but they also benefit from real-time actionable dashboards with one-click access to root cause information. This allows them to quickly find and fix performance issues to reduce mean-time-to-resolution.

4G LTE nodes will be available on the Compuware APMaaS network starting in mid-October with additional worldwide 4G LTE nodes starting in Q1 2014.

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today’s most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 4,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.