Introducing Intrav’s Journey Concierges

SEATTLE - Sept. 23, 2013 - PRLog -- Intrav continues to set the standard for personalized private jet travel experiences with a 24-hour concierge services and guest relations team. Before any of the 50 around-the-world guests set foot on Intrav’s custom Boeing 757-200ER for their private jet journey, Intrav’s Director of Guest Relations Zachary Roesner and Guest Relations Manager Maria Molina have established a personal relationship with each traveler and anticipated individual preferences to create a bespoke luxury experience on a trip of a lifetime.

Recent luxury travel trends continue to report that high-value travelers, who account for over 50% of global travel spend, look for personalized travel experiences. Roesner and Molina’s combined experience is a coveted asset in the luxury travel market with the prevalence of travel information available on the Internet. But today’s luxury traveler demands more than the ordinary. They’re looking for tailored travel experiences based on personal preferences.

Roesner brings over 15 years of product development, operations, private jet tour sales and guest relations knowledge, having worked with National Geographic, Smithsonian and Abercrombie & Kent. With over 20 years of experience in the travel industry, Molina launched her career with Pan Am and Swissair, before joining Virgin Atlantic Airways.

“However complicated it was to arrange, our job is to make the trip seamless and extraordinary for our guests,” said Roesner. “From the couple who is celebrating a milestone anniversary to the multi-generational family marking a special occasion with us, each person ends the journey feeling like they had a meaningful experience unique to them.”

Roesner, Molina and Intrav’s 24-hour journey concierge team take the hassle out of planning an around-the-world or regional trip with:

·      The pre-journey relationship: they establish a personal relationship with guests that serves as a foundation for planning each travelers’ personal experience on the trip and determining what activities Intrav’s team might recommend. From Hang Gliding from Pedra Bonita in Rio de Janeiro and discovering the Terra Cotta Warriors of Xi’an during a day trip from Beijing to a submarine excursion in Bora Bora to hot air ballooning in Yangon.  “We’ll even arrange for a helicopter to the Loire Valley in France or the Hunter Valley in Australia or reservations at the famed Wild Fire in Sydney or a hidden restaurant that a friend recommended to them,” said Molina.

·      Customization: the guest determines the level of customization and the pace of the activities. “Most guests enjoy the social interaction of a private jet journey, while some prefer to enjoy with a guide of their own,” continued Roesener. “The choice is theirs. If one half of a couple is an early riser and likes to be out the door by 7:00 a.m., while the other half prefers to sleep in and have breakfast at 9:30 a.m., it’s not a problem.”

·      Last-minute changes and requests are honored throughout the relationship: Journey concierges can handle changes, anytime and anywhere. Global Wi-Fi onboard Intrav’s Boeing 757 makes last-minute changes easy to handle, so reservations to a Michelin-starred restaurant can be made prior to landing. “We can arrange to have a guest cross the border in Spain and enjoy dinner at Arzak in San Sebastian,” commented Molina. “If a guest made previous arrangements for a morning activity and decided to skip it to enjoy an Eastern spa treatment in Chiang Mai, we’re here to make that change.”

In January, Intrav will offer a custom, trip-planning app for the private jet traveler to engage and deliver a more meaningful luxury travel experience. The app will complement Intrav’s 24-hour guest services; the depth and breadth of choices for private activities and dining; and the high-tech comfort in the sky and on the ground with complimentary global Wi-Fi.

“We are able to execute every bell and whistle and request that a traveler at this level will want,” said Molina. “We’re here to transform our travelers’ aspirations into reality.”

To join Intrav on a 2014 journey, call Intrav’s Guest Relations team at 1.888.757.9700 or 206.209.5770 or email info@intravjet.com. Connect with Intrav on www.IntravJet.com, www.Twitter.com/IntravJet and www.Facebook.com/IntravJet.