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Follow on Google News | NewVoiceMedia secures Lumesse shortlist for European Call Centre and Customer Service AwardsBy: NewVoiceMedia Through deployment of the innovative technology, Lumesse, a global leader in integrated talent management solutions, has been able to deliver an exceptional international customer support service, benefiting from global visibility of call handling, intelligent call routing and Salesforce integration. As a result of NewVoiceMedia’ Jonathan Gale, CEO of NewVoiceMedia, comments: “The European Call Centre and Customer Service Awards recognise and reward the most successful individuals and organisations in the contact centre and customer service industry, so we are incredibly proud to have reached this stage. As ContactWorld has intelligent routing at the heart of it, Lumesse has been able to offer customers a unique, joined up and personalised service which has greatly improved satisfaction rates. We look forward to hearing what the judging panel has to say about our joint efforts”. Carole Pitts, Head of Global Customer Support at Lumesse, says, "Being one of just four organisations to be shortlisted for this prestigious award is incredibly exciting. The Awards are a great benchmark for a company like Lumesse that is dedicated to delivering service excellence and we’re looking forward to the judges’ comments”. The European Call Centre and Customer Service Awards recognise excellence in the call centre and customer management community and will be presented at a gala dinner on 2nd October 2013 at the London Hilton in Park Lane. End
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