Intelecom appoints new UK Sales Director to drive Connect sales

Sept. 11, 2013 - PRLog -- Intelecom UK Ltd, the provider of cloud contact management solutions, has announced the appointment of Mark Edgeworth as UK Sales Director.  In this role Edgeworth is responsible for driving new business opportunities for Connect, Intelecom’s Contact Centre as a Service (CCaaS) solution, as well as supporting existing customers which include high-profile organisations such as Affinity Water, Domino’s Pizza and Figleaves.  Edgeworth heads up a team of sales professionals dedicated to expanding the important UK market where demand for cloud-based contact centres in organisations is growing rapidly.  In addition, he will work closely with colleagues in Norway, Denmark and Sweden to build the company’s pan-European sales network.  

Edgeworth joins Intelecom from California-based on-demand contact centre provider LiveOps where he held a variety of senior business development and general management roles from Sales Director Europe to UK Country Manager.  With a career spanning 17 years, Edgeworth has gained extensive experience in the contact centre industry with time spent at fast-moving technology companies such as AND Software BV and the Cedar Group.  

Commenting on the new appointment, Klaas van der Leest, Managing Director of Intelecom UK said, “We welcome Mark to our senior management team.  His appointment strengthens the UK organisation and marks a significant next step in establishing Intelecom as a leading provider of cloud-based contact centre solutions in the UK.  Mark’s proven track record in helping organisations to achieve commercial success by building agile business processes into their customer service environment is second to none.  We are confident his positive attitude and natural drive will be a valuable asset to Intelecom.”

Edgeworth graduated from Staffordshire University in 1996 where he gained a BSc Honours Degree in Applied Science: Computer Science and an MSc Degree in Global Marketing Management.  

Mark Edgeworth concluded, “What attracted me most to Intelecom was its flexibility in terms of Connect, its tried and tested technology and the willingness to design tailored, fully integrated, solutions for customers.  It is also an exciting time for Intelecom with its powerful social media strategy already setting the agenda for the future of customer contact communication.  I look forward to sharing my knowledge and expertise to introduce new ways of working in today’s multi-channel environment and establishing cloud-based contact centres as a truly credible alternative to on-premise technology.”  

-   ENDS –

About Intelecom  

Intelecom is a leading provider of contact management solutions and with over 15 years' experience, Intelecom was one of the first to develop a cloud based contact centre. Highly flexible and scalable Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Connect from Intelecom is a complete, multichannel cloud contact centre solution. Its rich functionality is available in modular form which means customers specify the tools that are right for their business at any given time, safe in the knowledge that they only pay for what is used. This ability to build bespoke contact centre solutions sets Intelecom apart from the competition and makes Connect flexible, highly scalable and future proof. Connect is designed to meet developing business demands.

Connect is one of the few contact centre solutions that is completely multichannel. With Connect agents can respond to phone, email, Chat, Social Media and SMS enquiries all within one application.

Connect has a powerful administration portal known as Control which provides access to critical real-time information, bespoke detailed reporting and the ability to make live changes in the contact centre.

Today Intelecom serves over 2000 businesses in over 20 countries with total annual revenue which exceeds GBP 50 million.

For more information please visit www.intele.com or contact:

Georgette James
Intelecom
T: +44 (0) 845 080 3070
E: georgette.james@intele.com

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