Motivating Call Centre Agents through Gamification Techniques-Coracall Contact Centre, Durban

 
 
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Coracall
South Africa
Call Centre
Bpo
Contact Centre

Industry:
Business

Location:
Newark - Nottinghamshire - England

Subject:
Surveys

NEWARK, U.K. - Aug. 13, 2013 - PRLog --  

Gamification techniques have been used for years within incentive programs, and have grown and evolved in popularity over the last decade. The common person is unknowingly exposed to gamification techniques through credit card rewards systems, which provide a fun, challenging and rewarding way to incentivise their customers to use their card more.  The use of gamification has evolved over the recent years and can now be seen in a wide variety of different places, products or services. As a manager in a customer support call centre, gamification in the workplace is a great way to motivate call centre agents. Break down large activities, and break them into small, easily achievable tasks which can be rewarded immediately. For instance, the act of reaching 30 days consecutive attendance could be a rewarded accomplishment, or tie it in with on-going training. These techniques are widely accepted with Gen Y Millennial workforce, as they’ve grown up with it. Just be careful not to tie gamification rewards with client calls, as it could lead to poor quality and results for the client and customer.   Coracall, a global leader in customer service outsource call centre, is a strong believer that happy and motivated call centre agents equals happy clients and customers. To learn more about Coracall, visit www.coracall.com

 

 

 

About Coracall

 

For further information please contact:

 

Investor Relations

 

Coracall

 

1st Floor, Coastlands Gatemax

 

329 Umhlanga Rocks Drive

 

Umhlanga Ridge

 

Kwa-Zulu Natal

 

South Africa

 

inquiry@coracall.com

 

www.coracall.com

 

 

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

 
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Tags:Coracall, South Africa, Call Centre, Bpo, Contact Centre
Industry:Business
Location:Newark - Nottinghamshire - England
Subject:Surveys
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