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Drive Customer Satisfaction with Three ‘P’ Skills – Professionalism, Patience, Problem Solving
One out of every 25 jobs in the US is tied to a call centre, but many still fail in providing customers’ satisfaction, according to a recent study. Most companies work hard in providing call centre agents with the necessary product training material, and feel there is a correlation between positive customer satisfaction and the number of issues resolved. Unfortunately, studies reveal quite the opposite. In this particular study conducted by Tracy Learning LLC, a positive satisfaction rate of only about 18% was reported by customers who had their issue resolved quickly. In comparison, a positive satisfaction rate of 90% was reported by customers whose issues were not solved quickly but felt their call centre agent demonstrated professionalism, patience and problem solving skills. Bottom line, the goal when a customer calls in is not to just fix the technical issue, but it is making sure your customer is satisfied. Coracall, a global leader in customer call centre support, makes every effort to combine problem solving and people skills with technical knowledge. To learn more about Coracall, visit http://www.coracall.com
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"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.