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Follow on Google News | Prudential Real Estate Ranked Highest for Customer Satisfaction in Three Segments of J.D. Power & APrudential Real Estate, an HSF Affiliates LLC co, & Prudential Howe & Doherty, REALTORS® announced that the Prudential RE affiliate network ranked highest for customer satisfaction in 3 of the 4 segments the Home Buyer/Seller Satisfaction Study.
By: Prudential Howe & Doherty The sixth annual study measures customer satisfaction among the nation’ Among repeat home buyers, Prudential Real Estate scored 829 on a 1,000-point scale, performing particularly well in agent/sales person, variety of additional services and closing process. The network tallied 811 points among first-time home buyers, showing strength in all factors. Prudential Real Estate scored 809 points in the First-Time Home-Seller segment, drawing strong marks for marketing and closing process. This represents the third time in six years Prudential Real Estate ranked highest in seller satisfaction including recognition in 2008 and 2010. “Prudential Real Estate stands for quality and consistency in neighborhoods across America,” Lee added that the Prudential Real Estate network enjoys one of the industry’ The team at Prudential Howe & Doherty works hard to exceed the expectations buyers and sellers alike, explained Doug Howe, broker/owner, Prudential Howe & Doherty. “ Among other survey findings: · First-time home buyers and sellers are most influenced by a company’ · More than one-third (35%) of first-time home buyers and 27% of first-time sellers indicate they selected their real estate company based on its reputation. · 28% of first-time home buyers and 27% of first-time sellers selected their company based on recommendations. · Overall satisfaction with real estate companies is higher among repeat customers compared to first-time buyers or sellers. · Suggesting better times in residential real estate, the percentage of first-time home sellers increased to 44% in 2013 from 30% in 2012. · The percentage of first-time home buyers also increased significantly, 49% in 2013 vs. 40% a year ago. The 2013 Home Buyer/Seller Study includes 4,371 evaluations from 3,930 respondents who bought or sold a home between March 2012 and April 2013. About Prudential Real Estate and HSF Affiliates LLC Prudential Real Estate is a part of the HSF Affiliates LLC real estate brokerage family, which includes Real Living Real Estate and the new Berkshire Hathaway HomeServices brand available later in 2013. Prudential Real Estate franchisees are independently owned and operated. HSF Affiliates LLC, based in Irvine, Calif., is a joint venture of HomeServices of America and Brookfield Asset Management. About Prudential Howe & Doherty Prudential Howe & Doherty was created in 1995 through a merger of Howe Real Estate (established in 1955) and J.B. Doherty Associates (established in 1981). The company has grown from two local family businesses into an independently owned and operated award-winning Prudential Real Estate Affiliate. Prudential Howe & Doherty employs highly experienced and qualified Agents who are e-certified and equipped with some of the latest technological tools available in the real estate industry; and a seasoned support staff dedicated to providing quality services to their clients. Prudential Howe & Doherty is headquartered in Andover, Massachusetts and has a second office in North Reading, Massachusetts. For questions or more information regarding your real estate needs, please visit www.andoverliving.com. About J.D. Power & Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’ Prudential, the Prudential logo and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities and are used under license with no other affiliation with Prudential. End
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