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Follow on Google News | OfficeWatch Telemanagement Nails It with Leading Manufacturer of Pneumatic ToolsMetropolis Technologies, Inc., a premier telemanagement solution provider, is pleased to announce that OfficeWatch Telemanagement was chosen by Senco Brands to provide call center forecasting and identify calling trends and teletraffic planning.
By: Metropolis Technologies Senco Brands, based out of Cincinnati, Ohio manufacture the world’ The manufacturer has multiple small call center environments on site dedicated to handling customer support and sales. They needed a solution that would enable them to trend their call volume for accurate agent scheduling and monitor call productivity on their existing Cisco phone system. After researching several reporting and contact center solutions, they selected OfficeWatch Telemanagement. OfficeWatch provides detailed call tracking and productivity statistics, as well as alarms for long duration, expensive, or suspicious calls to help call centers streamline their operations. The advanced reporting features help quality assurance teams gain insight into agent activity to determine which representatives are most productive. Automateable features also makes the software easy to administer, as reports can be scheduled for automatic delivery to key personnel via email, print, or saved to file. “I would recommend OfficeWatch to others,” For more information about OfficeWatch Telemanagement, call 954.414.2900 or visit http://www.metropolis.com. About Metropolis Technologies, Inc. Metropolis Technologies, Inc. is a progressive telemanagement solution provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993, and has been an active CDN partner since 2004. Metropolis’ End
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