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Follow on Google News | Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure ReportReport defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products
By: Interactive Intelligence Inc. The Gartner report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive Intelligence “Contact Center Automation” “We’ “Along with these product enhancements, we executed extremely well last year. In 2012 total orders increased by 48 percent over 2011, and cloud contact center orders rose 123 percent year-over-year. We also continued our move up-market with 147 percent more $1 million-plus contracts signed in 2012 compared to the prior year. And in order to establish a more effective region-specific sales and support organization, we made several international acquisitions. “Finally, we’re extending our value proposition beyond the role of technology innovator to one of expert advisor. By being able to provide best practice guidance that encompasses our customers’ According to Gartner, Leaders in its Magic Quadrant for Contact Center Infrastructure report (http://www.inin.com/ In 1997 Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Center (http://www.inin.com/ CIC’s single-platform, software-based architecture includes applications for contact center agents and supervisors, as well as unified communications applications for business users. It can be deployed on-premises or via a cloud-based communications- For more information about CIC, visit http://www.inin.com/ 1 Gartner, “Magic Quadrant for Contact Center Infrastructure,” by Drew Kraus, Geoff Johnson, and Steve Blood, June 18, 2013. About Interactive Intelligence Interactive Intelligence Group Inc. is a global provider of contact center, unified communications, and business process automation software and services. The company’ Product Information Contact: Mr. Shaheen Haque Turkey & Middle East Territory Manager Interactive Intelligence Middle East Dubai, UAE Direct phone: +971(4) 4347217 Mobile: +971 (50) 4573186 Email: shaheen.haque@ End
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