Quvu set to revolutionise contact centres

SUNDERLAND, U.K. - July 16, 2013 - PRLog -- Soho66 launches Quvu for contact centres.

In a joint partnership with Irish company Goldfish.ie (http://www.goldfish.ie), UK-based Soho66 (http://www.soho66.co.uk) have launched Quvu (pronounced queue-view), a cloud-based contact centre system that users can manage from their browser. Quvu was created entirely in-house, and follows the growing trend by facilitating businesses to move part of their operation to the cloud. Quvu includes real-time data on agent activity, CRM integration, a predictive dialler, call recording and IVR.

Rachael Simpson, Marketing Director at Soho66 says,

“It was important for us to make a product that could help UK businesses improve the way they operate, at an affordable price. Quvu means that data analysis isn't only available to multi-national contact centres, it can be available to every contact centre operating in the UK.”

Quvu combines various features in order to empower contact centre owners and managers.

Real-Time Data

All data is in real time, meaning business owners are able to react immediately to their environment.

Call Recording and IVR

Professional business tools are available in order to manage both customers, and customer interactions.

Predictive Dialler

Fully compliant with Ofcom regulations, Quvu includes a predictive dialler in order to increase the efficiency of staff.

About Quvu

Quvu is a contact centre management system, hosted in the UK by Soho66. Soho66 delivers Business VoIP services to over 25,000 customers and primarily serves Small and Medium Enterprises. Soho66 has been providing VoIP solutions to businesses since 2007 and is a member of the ITSPA.

For further information about Quvu, please visit www.quvu.co.uk