Lexus of Massapequa: Under New Management "Best car buying experience I ever had"

MASSAPEQUA PARK, N.Y. - July 11, 2013 - PRLog -- Lexus of Massapequa welcomes General Manager, Lenny Cafarelli and Customer Relations Manager, Rosa Cruz, both are formerly from Huntington Toyota. “Lexus of Massapequa already has a great reputation and I was thrilled to read on dealerrater.com (http://www.dealerrater.com/dealer/Lexus-of-Massapequa-review-8416/)that a customer agrees; we deliver the highest standard of service” said Lenny Cafarelli.

“It’s not cliché for us” says Rosa Cruz. She adds “Lenny continuously tells his staff that we can’t just say we provide good customer service or treat people like family we have to define our difference.” The management team implements policies and procedures that address specific customer requests like:

·         “I wanted to feel valued, even if I am just shopping”

·         “My time is precious, be prompt”

·         “Acknowledge all my concerns”

Lenny Cafarelli brings to Lexus of Massapequa his Customer Bill of Rights posted in the showroom for visitors to reference and as a reminder to staff. He’ll also kickoff his second weekend at the dealership with one of his signature entertainment events for the launch of the sexy new 2014 IS (http://www.lexusofmassapequa.com/New-2014-Lexus-IS-New-York) . Lenny will host a luncheon and test drive this Saturday, July 13 (https://www.facebook.com/events/202162583265739/). In August, he plans to introduce himself to community schools by offering  back-to-school financial support through Lexus’ Pursuit of Potential program.  Lenny and Rosa look forward to introducing themselves to Lexus of Massapequa’s customers- past, present and future. Speaking of the future; Lexus of Massapequa will be moving to a brand new state-of- the art facility at 2100 Broadhollow Rd, Rt. 110 in Farmingdale. Visit their website at www.lexusofmassapequa.com , call 888-219-5377 or connect with us www.facebook.com/lexusofmassapequa for more information.