Vesta Corporation Chooses MobilePaks to Support Call Center Staff

Using MobilePaks, Vesta will be able to provide more effective on-boarding training and expedite call center productivity
By: VIA, Inc.
PORTLAND, Ore. - July 11, 2013 - PRLog -- MobilePaks, the innovative on-demand knowledge platform, today detailed how it is working with Vesta Corporation, the worldwide leader in secure, innovative electronic payment solutions, to provide more effective on-boarding training and expedite call center productivity.

Recently awarded Enterprise Tech Company of the year by the Technology Association of Oregon, Vesta is committed to providing quality service to its clients and partners, as well as its staff. As a result, the company is working with MobilePaks to supplement its employee onboarding process with training and knowledge checks to help new employees adapt to the Vesta culture, increase rep effectiveness and provide a better overall customer experience.

“By using MobilePaks we can make educated decisions on how to best support our staff during their onboarding process,” said Rick Nesti, Director, US Response Centers, Vesta. “This is a really new concept for us and we’re very excited about the possibilities to incorporate MobilePaks into our entire training program to make sure we’re employing our resources in the smartest way possible.”

Using MobilePaks will provide Vesta with a platform solution to quickly and efficiently make training content available to new and current employees, as well as to track content consumption and retention. Because MobilePaks is device agnostic it will work on any smartphones, tablets, laptops or desktop computers in adherence to Vesta’s strict security standards. In addition, MobilePaks makes it easy to tag learning materials to develop searchable libraries of content and enables both “push and pull” functionality where recruits can be alerted to high value or assigned content.    

“MobilePaks was developed to empower Vesta managers to engage their employees in a way they actually learn and to provide easy access to training materials and assessments,” said Chanin Ballance, CEO, MobilePaks. “In addition, it will allow them to gather real-time analytics to improve the design and deployment of their training programs. We’re excited to be able to help Vesta support their employees in this way and look forward to working together to further socialize MobilePaks into their company communication process.”

About MobilePaks

MobilePaks is an on-demand knowledge platform that empowers companies around the world to better engage and educate their customers, employees and partners with personalized, relevant information that fits the new world. With MobilePaks managers can quickly author, push and track content such as videos, articles and job aids to any device, anywhere. Users can access and search for learning support on-demand by smartphone, tablet and desktop. MobilePaks provides personalized mobile engagement and learning to leading companies around the globe including: AT&T, HP, Intel, OHSU and Yesmail. For more information, contact MobilePaks at 1-800-737-8481 or visit www.mobilepaks.com.

About Vesta Corporation

Vesta Corporation is the leading provider of innovative payment services for mobile operators. Vesta has processed hundreds of millions of electronic payments for a wide range of telecommunications products and services through operation centers in the Americas, Europe, and Asia. Vesta's state-of-the-art payment channels, best-in-class fraud management, PCI-compliant data security, and robust customer intelligence have proven to increase revenue and reduce costs for clients worldwide, including AT&T, Cricket Communications, Meteor, Movistar, Sprint, T-Mobile USA, Telcel, Tele2, Telefónica O2, Verizon, and Vodafone.
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Tags:Onboarding, Performance Support, Sales Support, Mlearning, Mobile Learning, Sales Enablement
Industry:Business, Marketing, Technology
Location:Portland - Oregon - United States
Subject:Joint Ventures
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Page Updated Last on: Jul 11, 2013



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