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Follow on Google News | Sunrise Software’s Sostenuto awarded SDI Standard for Performance Results Report CompliancySunrise Software one of only two vendors globally to achieve industry standard certification for ITSM Reporting
By: PR Artistry Geoff Rees, Sales Director at Sunrise Software said; “At Sunrise we are committed to providing innovative solutions that enable our clients to provide the best possible support to their customers. For this reason Sostenuto has been designed as a Service Desk platform that, while providing a great standard solution, is highly flexible and adaptable. This in-built flexibility means that we have readily been able to meet the SDI’s standards for Performance Results Reporting. We are proud to be able to offer SDI compliant Performance Results Reports as an extension to our Sostenuto ITSM solution.” The new reports provide data that is graphically displayed to show information trended over a rolling 12 month period. Each report depicts actual performance and the future trend in relation to the agreed level of performance targeted. This ability to monitor performance trends over time ensures Service Desks can take pro-active action to head off performance issues before they become problems. Tessa Troubridge, Managing Director at SDI commented; “Supporting the business is the key role of IT today, running an efficient service, proving value to the business and aiming for continuous improvement are all important goals. To be able to measure performance is critical to any Service Desk, and in order to do this there must be a suitable tool. We are delighted that Sunrise Software has achieved SDI compliance for its Performance Reporting with Sostenuto, only the second IT Service Desk management solution to meet this internationally recognised criteria.” -ends- NOTES TO EDITORS About Service Desk Institute Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, and its 800 organisation members span numerous industries. Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow’s service desk and support operation. SDI sets the best practice standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community, through membership, training, conferences, events and its publication SupportWorld magazine. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme. Further information about SDI can be found at: www.sdi-europe.com About Sunrise Software Established in 1994, Sunrise provides applications which underpin business processes across its customers’ organisations. A privately held, UK based company, Sunrise has a highly successful track record in IT service management, customer service management and business process management with fully configured applications designed around best practice guidelines. Available as either on-premise or Software as a Service (SaaS) Sostenuto, Sunrise’s flagship product is totally web-based which harnesses modern technology with inbuilt resilience. Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing organisations to change or introduce new processes through simple configuration. There are three different variants to address different business requirements: • Sostenuto ITSM available as ITSM2 and ITSM3 (ITIL2 or ITIL3 versions) • Sostenuto CSM, a non-ITIL tool for customer service departments. • Sostenuto BPM, which allows organisations to create their own applications • Sostenuto HR Case Management, for HR support Many organisations use Sostenuto across the UK, with high profile users including Anglian Water, the NHS, Rugby Football Union, University of Greenwich, Muller Dairy and many more. For more information please visit: www.sunrisesoftware.co.uk Editor’s Contacts Caroline Steer Marketing 020 8391 9000 csteer@sunrisesoftware.co.uk Andreina West PR Artistry 01491 639500 Andreina@pra- End
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