Wyatt-Johnson Automotive Group Aggressive Standards for New Body Shop Bear Results…

CLARKSVILLE, Tenn. - June 24, 2013 - PRLog -- Clarksville, TN—When Wyatt-Johnson Automotive Group acquired the Abra franchise; they were on a mission to better serve their clients.  Abra Auto Body and Glass of Clarksville was just awarded the prestigious Gold level status from I-CAR, the leader in research, development and delivery of quality programs for the collision industry.

To achieve the coveted I-CAR Gold level status, a shop must first be Platinum certified with key people in place in structural and non-structural areas as well as estimators and painters.  Through the Abra system, the auto body team went through extensive, lengthy training, including in-depth welding training.  Additionally, upgrades were made to the facility and equipment in order to give customers the coveted world class service…and its working!!!

A key to their success has been communication.  With the collision industry changing, a need for more frequent communication with customers was in order.  Abra has a customer update promise, coined ‘repair share.’  At check-in, a communication enhancement tool is utilized to keep customers informed on the status of their vehicle repair via text message and email--a supplement to their normal follow-up call process.  Even if there is not much to report, status calls are made daily.  The process concludes with a 5-question survey and a call on the experience.  

Since becoming an Abra franchise, the CSI (Customer Satisfaction Index) has been strong with an overall shop quality rating of 9.77% out of 10%!  In addition to individual customer increase, numerous major repair insurance companies such as State Farm, USAA, Progressive and more have chosen to partner with Abra Auto Body and Glass of Clarksville due to the quality ratings, CSI and cycle time success.

For all your auto body repair and glass needs stop by Abra Auto Body and Glass of Clarksville, 855 Kraft Street, call (931) 647-5512 (tel:%28931%29%20647-5512), or try direct email contact at Clarksville@abraauto.com, or bimbush@abraauto.com.

About Wyatt-Johnson Automotive Group:

Wyatt-Johnson Automotive Group was founded in 1946 by Henry Wyatt. Wyatt's entrepreneurial son-in-law, the late Sid Johnson, developed the enterprise into the award-winning dealership it is today.  The group is now led by the brother-sister team of Sidney Johnson, Jr. and Katherine Johnson Cannata. Wyatt-Johnson offers Buick, GMC, Hyundai, Subaru, Mazda and Toyota as well as certified pre-owned vehicles.  Comprehensive services include repair and maintenance, parts and accessories, and a state-of-the-art collision center.  Wyatt-Johnson Automotive has continued the family legacy, offering quality, integrity and product knowledge in a fun and friendly professional environment. Stores are located at 2425, 2600 and 1650 Wilma Rudolph Blvd. in Clarksville, Tennessee.  For information visit the website at www.WyattJohnson.com.