American Profit Recovery Explains Importance of Obtaining Proper Information From Customers

BOSTON - June 12, 2013 - PRLog -- Collection agency American Profit Recovery, dedicated to helping businesses of all sizes recover late payments in a diplomatic and effective manner, has released a video detailing the importance of collecting information from customers.  

Proper customer information is vital for a business to obtain before doing business. From the basic contact needs of a business relationship to managing a late or delinquent account, the new video from this collection agency offers plenty of knowledge on the subject. http://www.youtube.com/watch?v=Q21b_Kom7BU



Some of the tips included in the video are:

Information Determines Credit Worthiness: Information collection is usually related to discovering credit history, and learning whether a customer is a responsible payer or not.

Get as Much Information as Possible Up Front: First names, last names, home addresses, email addresses and social security numbers should be collected from all customers. Also, any available phone numbers, work, home, mobile, can be helpful in reaching out to them in the event an appointment needs to be changed, a customer service call or a call regarding a late payment. All information should be collected from the customer up front.

Less Information Means Harder Collections: A lack of information can prohibit a business from collecting on a delinquent account. Even if a customer moves, a large cache of personal information can help determine the best way to contact the account. Proper information also aids a collection agency like American Profit Recovery when trying to work on behalf of a business.

For more advice from American Profit Recovery on the proper way to collect information from customers, click here to see the “how to” video: http://www.americanprofit.net/blog/2013/06/the-importance-of-collecting-proper-information/
About American Profit Recovery:

American Profit Recovery (APR) is a collection agency (http://www.americanprofit.net/) with offices in Massachusetts, Michigan and North Carolina. Founded in 2004, APR specializes in the collection of third-party debt in industries such as medical/dental, banking, trades, lawn care and other professional services. With early intervention and a strong focus on ethics and diplomacy with consumers, APR works hard to preserve the relationship between client and consumer with an ultimate goal of keeping the business relationship intact. The firm serves approximately 3,500 clients nationwide. American Profit Recovery and their team have earned many awards including Best Places to Work in Collections, The ACA International Foundation Fellow Award and Banker and Tradesman’s Gold Readership Award. 800-711-0023 http://www.americanprofit.net/