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Follow on Google News |  Global Product Management Talk With Terry Jones, Former CEO, Travelocity.com; Chairman, Kayak.comFor Innovation’s Sake, Reach Through The ‘Bozone’ Layer, Encourage New Ideas And Experimentation
Terry Jones “The leaders at the top need to hear from the people on the line – the clerks, the customer service reps, the people who are actually touching the customers,” says Jones, author of “On Innovation.” “They’re almost always the employees with the best ideas for solving problems, streamlining processes, improving the customers’ experience. That’s where innovation begins.” The trouble is, in companies where the leadership has made failure too risky for middle managers, an impenetrable “bozone layer” forms between those at the top and those at the bottom. “The short-term solution is for leaders to find ways to reach through the ‘bozone layer’ and talk to the workers. Solicit their ideas, implement them and give them a really big shout out for their great contribution,” The long-term solution is to vaporize the bozone layer by changing the culture. “Encourage experimentation and new ideas. When something doesn’t work, kill the project -- not the person! People need to know it’s safe to experiment and even to fail.” Terry Jones, Founder & Former CEO, Travelocity.com; Participants are welcome to listen live at http://www.blogtalkradio.com/ ---------------------- NOTE: DAY & TIME Monday, June 10, 2013 at the simultaneous times of 10:00 AM Pacific Time, 11:00 AM MST Denver, 12:00 Noon CST Chicago, and 1:00 PM EST Boston. ----------------------- About Terry Jones Terry Jones founded Travelocity.com in 1996 and led the company as president and CEO until May 2002. He is managing principal of Essential Ideas, a consultancy he cofounded to help companies in their transition to the digital economy, and serves as chairman of the board at Kayak.com, which he also founded. Previously, he served as chief information officer at Sabre Inc., where he held various executive positions for 24 years. Before Sabre, he joined American Airlines as director of product development and eventually became president of the division. Jones is a graduate of Denison University. http://tbjones.com/ http://www.youtube.com/ About The Global Product Management Talk Weekly broadcast discussion of vital issues affecting professionals passionate about products, business process, product management, startups, marketing, innovation and excellence hosted by Cindy F. Solomon. Global Product Management Talk: http://www.prodmgmttalk.com iTunes http://bit.ly/ Android http://bit.ly/ RSS http://bit.ly/ Twitter @ProdMgmtTalk Sponsor: http://bit.ly/ Speak: http://bit.ly/ Contact: info@prodmgmttalk.com Global map of product camps: http://bit.ly/ ------------------- Brought to you this week by: The AIPMM The Association of International Product Marketing and Management (AIPMM), founded in 1998, promotes worldwide excellence in product management education and provides training, education, certification and professional networking opportunities. With members in 65 countries, the AIPMM is the Worldwide Certifying Body of product team professionals and offers globalized trainings and credentials localized for specific markets designed to meet the challenges of a constantly changing business landscape. The Agile Certified Product Manager® (ACPM), Certified Product Manager® (CPM), Certified Product Marketing Manager® (CPMM), Certified Brand Manager® (CBM), and Certified Innovation Leader (CIL) programs allow individual members to demonstrate their level of expertise and provide corporate members an assurance that their product professionals are operating at peak performance. http://www.aipmm.com AIPMM News & Views email newsletter: http://www.aipmm.com/ subscribe -------------------------------------- Sprint.ly. Don't ask how it's going; watch how it's going with Sprint.ly. You can find them on the web at sprint dot ly. Sprint.ly is project management software that brings in the entire corporation to the software development process by showing managers and non-engineers a top-level view of what the programmers are doing. Site: https://sprint.ly Blog: http://blog.sprint.ly/ -------------------------------------- Brainmates.com - Boosting People and Product Performance. Subscribe to their newsletter, read popular brainrants, learn about their consulting and mentoring approach to forward your product management career and methods. -------------------------------------- Sponsumo solves the headaches of managing conferences and other events, and allows you to focus on relationships and sales. Sign up for a trial account at sponsumo.com -------------------------------------- Startup Product Startup Product is a movement for product excellence through cross-discipline collaboration and holistic product perspective. There is a lifecycle that every product, startup, idea and project passes through to be realized. Focusing on where the product is in its lifecycle enables a conversation that brings us all together on what will serve the product most to arrive at product/market fit, sustain growth and generate revenue streams. Register for Startup Product Summit SF2, October 11, 2013: http://startupproductsummit.eventbrite.com Site: http://startupproduct.com Meetings: http://sfproducttalks.com Bring Startup Product Talks and Summit to your community! http://www.meetup.com/ Newsletter: http://bit.ly/ Twitter: http://www.twitter.com/ ------------------- Transcript of audio recording provided by Rev.com ------------------- Broadcast recorded live at Studio132 by BZLewis http://www.studio132.com ------------------- Music courtesy of @BlameSally http://www.BlameSally.com ------------------- Disclaimer Specifications are subject to change, without notice. While due caution has been exercised in the production of this document, possible errors and omissions are unintentional. End
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