SalesBabu CRM becomes pioneer in service management software

May 31, 2013 - PRLog -- SalesBabu becomes market pioneer in Service Management software

30th May 2013

Bangalore

         SalesBabu CRM provides a holistic approach to customer service by delivering a practical mix of information, process, and channels that allows organizations to deliver solutions that count to all customers on all channels at all times. The platform leverages knowledge management to present information to agents and customers when they need it in the context of each interaction, so organizations can consistently deliver personalized customer experiences increasing customer satisfaction and advocacy while reducing the total cost to serve. The SalesBabu Service CRM automates revenue generating business processes for high-tech, manufacturing, and service organizations. Highlighted by its Products and accessories  Configuration (http://www.axonom.com/crm_solutions/industry_solutions/hitech/is_hitech_configurator.html) and service engineers scheduling modules, customers utilize these solutions to manage their enquiry to installation cycle, automate time entry and service management (http://www.axonom.com/crm_solutions/industry_solutions/hi...) processes, and streamline transactions. The solutions is designed to re-engineer your entire after sales service process. Manage time , energy, resources by proper planning and execution. SalesBabu CRM software has enhanced its features to come up with a robust complaints handling module to include case nature of complaint, accessories warranty details and many more .Proper allocation of man power can in turn ensure better utilization of available resources and cut on service cost. SalesBabu CRM  includes features like Auto PMS reminder, warranty details, AMC 's due, qualification of complaints, assignment of service engineers, job card, complaints resolved etc.

The benefits:

Ø  Real time tracking of customers to address problems immediately and enable better customer retention

Ø  Provide support through service engineers anytime, anywhere access to customer information

Ø  Link sales, service and complaints resolved organizations to drive more sales.

Ø  Accelerate or speed up complaint resolution times by providing support staff with complete customer 360 degrees visibility

Ø  Increase response accuracy and reduce response times with an integrated knowledge base

Ø  Stay on top of your support team's performance with real-time case data delivered directly to your SalesBabu CRM  dashboard.

Ø  Ensure timely complaints resolve to guarantee customer satisfaction at all levels and thus contribute to growth and sales.

About SalesBabu CRM:

         SalesBabu  Business Solutions Pvt ltd is a leading Indian company, catering customers globally, pioneering in providing software solutions on the cloud. It is headquartered in Bangalore, India and started operations in 2008. The company boasts of some really good software for various departments like sales, marketing, service, inventory, purchase, payroll, ERP to name a few. It's very popular flagship product SalesBabu CRM software is a well researched, well developed, cost effective enterprise suite which is specifically intended to target the growing and potential SME segment. The product not only takes care of day to day business transactions, monitors sales force activities, manages quotations etc but also provides in depth analysis, alerts, reminders and reports. It helps in enhancing the efficiency of the sales team at all level, executive to manager to general manager & directors.


For further updates contact:

The Media centre

SalesBabu PR dept: Bangalore

Info@salesbabu.com / 9310091301