24-7 Intouch to Attend Customer Response Summit Toronto

May 28, 2013 - PRLog -- WINNIPEG, Manitoba. May 15, 2013 - Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto, taking place June 17th to 19th, 2013 at the Westin Harbour Castle, in Toronto, Ontario.

The Customer Response Summit is presented by Execs in the Know, who aim to connect people to quality content and promote thought leadership through industry events, peer to peer collaboration, networking, and industry employment opportunities.

This inaugural Canadian event will focus on Customer Care for the Connected Consumer, and provide the opportunity to participate in team brain storming and problem solving with the Canada’s most progressive and innovative customer experience leaders.  Holly Berry, Director of Enterprise Sales at    24-7 Intouch will contribute to the community dialogue leveraging her customer care experience within the contact center. Berry will be joined by Matt Wheatley, Director of Sales & Business Development at Social Herd (a 24-7 Intouch company), who will share his social media insight with the group.  Both will round up a complete multichannel approach, relevant to today’s Connected Consumer.

"Consumer behaviour and engagement with your brand has changed exponentially within the last five to seven years alone,” said Chad McDaniel, President and Founder of Execs in the Know. “The forum at Customer Response Summit provides a platform for Service Leaders to share best practices on how to best serve the new connected consumer.  We are excited about the level of brands coming and directly sharing their own experiences and observations.  We are also pleased a quality organization like 24-7 Intouch is partnering with Exec's in the Know to contribute to the forum, and helping organizations identify and implement their multichannel strategy."

For more information or to register for the event, please visit http://www.cvent.com/events/customer-response-summit-toronto/event-summary-cf8b9bcef7e54a488cdafd77ea649412.aspx

To schedule an appointment in advance with 24-7 Intouch or Social Herd, please contact Holly Berry at hberry@24-7intouch.com or Matt Wheatley at mwheatley@socialherd.com.

About 24-7 Intouch

24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.

About Social Herd

Social Herd provides all inclusive managed social media services, including the technology, people and best practices required to monitor, moderate, and engage with your customers in the social web. With over 10 years of experience in customer service, Social Herd acts as a true social contact center, focusing on operational metrics to measure impact on your business.