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Verdeeco Unveils Innovative, Customizable Customer Portal for Utilities
Hosted online customer portal provides consumers with specific data and actionable usage analysis
The customer portal increases a utility’s interaction and engagement with customers through an affordable and efficient online outlet that educates consumers on their energy usage. Deployment of the customer portal is nearly automatic, which makes it easy for utilities to add to their existing customer offerings.
Verdeeco CEO Brian Crow said, “The real value of the portal is the control it gives to utilities’ customers by providing specific and actionable data insight. The customer can select specific date ranges in order to view granular usage information and pinpoint the reasons for fluctuating monthly bills, prompting opportunities for immediate action or change. We want the customer to leave the portal with specific insight on how to manage their energy.”
Verdeeco is introducing its customer portal application as consumer trends point toward a desire to improve energy efficiency and to better understand their personal usage patterns. A 2013 Pike Research whitepaper revealed how evolving behaviors within the energy industry can have lasting effects on consumption. The paper, entitled, “Effective Customer Engagement: Utilities Must Speak Customers’ Language,” states, “utilities that successfully engage their customers have reported peak consumption reductions up to 30 percent greater than non-peak reductions.”
Crow agreed, “Electric utilities want to align their services with value provided to their customers. Utility customers associate value with comfort and convenience they enjoy such as a warm home during the winter months, hot showers, and chilled groceries. Verdeeco’s customer portal helps utility customers link value back to their utility.”
Verdeeco’s “Grid as a Service” cloud-based platform provides utilities a cost-effective, scalable way to leverage data to better achieve their core mission. The “targeted apps” approach frees utilities from the time and expense of integration and delivers mission-specific big data analytics that reduce operational costs, increase service reliability, boost customer satisfaction, and drive efficiency.
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