Shula’s Hotel & Golf Club strives to provide Raving Fan Service for all visitors

MIAMI LAKES, Fla. - May 20, 2013 - PRLog -- Miami Lakes, FL – At Shula’s Hotel & Golf Club, employees are trained to provide Raving Fan Service to all visitors and guests who walk through their doors. We see Raving Fan Service as service and treatment that is twice as good as our competitors and one of our primary competitive strategies. That’s why when we had the opportunity to revamp our lobby and guest rooms, we decided to step up on how we treat our guests as well.

Shula’s Hotel has recently welcomed “Simply Great Service” as their new slogan and employees are striving towards excellence in unique ways. Guest Services Agent, Dassiell Medina, has been with the company for a mere 3 months and has already had a number of unique guest experiences. “I once had a guest come to check in but their room was not ready. I could tell the guest was disappointed given that it was after our standard check in time so before they had a chance to walk away I offered them an upgraded room, free of charge. Not only was the guest ecstatic that they were able to check in, but I could tell that this made their trip that much more enjoyable.”

Nathalie Joseph, one of the newest staff members, stated that guest service means going above and beyond the guests needs. “If you can predict a guest’s needs before they have to ask, you are able to tackle an issue before it occurs and provide Raving Fan Service”

Shula’s Hotel & Golf Club understands that “off days” do happen, and the reality is that not every guest will experience the top notch service you hope to deliver. General Manager David Healy spends much of his time replying to guest reviews and training staff on feedback provided by guests. Shula’s prides itself on being a one of a kind property that can provide you personalized service and continues to do so one guest at a time.