ethosIQ acquires Contact Center Customer Service Company Livtel

HOUSTON - May 14, 2013 - PRLog -- HOUSTON, Texas — May 13, 2013 — ethosIQ (http://www.ethosIQ.com), a global leader in customer service contact center systems integration solutions, and used by dozens of organizations globally, announces it has acquired business process outsourcing (BPO) Denver-based call center provider Livtel (http://www.livtel.com). “We are very excited about this acquisition. We incorporate the best of complementary products to create a comprehensive customer service delivery platform for our customers that offers powerful functionality and an outstanding return on investment." shares Scott walker, CEO of ethosIQ.

The ethosIQ’s Business Process Acceleration (BPA) model will compliment current Livtel processes and will provide more cost effective solutions that will enhance customer engagement, increase business process for agents with a scorecard approach and deliver improved ROIs for its customers through ethosIQs Customer Engagement Platform(CEP). The result is a full-circle optimum experience for ethosIQ and Livtel customers that will create a more positive and beneficial relationship.  

“Together ethosIQ and Livtel will offer customers a stronger, strategic approach to long-term success of their roadmap by offering enterprise select solutions, greater customer experience and a stronger focus on chat, mobility, mining big data and reporting and analytics.” Said CEO Scott Walker.  “Since the December 2012 acquisition, the merger has allowed for expansion of the company’s market reach to offer greater offerings and solutions to the small and mid-sized market businesses.”

ethosIQ's Customer Engagement Platform (CEP) blends multiple channles in a contact center to enable a corporate-wide engagement model. CEP exposes enterprises to the customers' preferred channel to increase customer loyalty.

About ethosIQ, LLC
ethosIQ™ is a full-service, boutique, contact center systems integration, reporting and program management firm focused on Fortune 1000 companies.  ethosIQ’s niche is providing expert knowledge, contact center planning and roadmap development for implementation of hardware and software solutions to midsize and enterprise-based contact center organizations.  For more information, visit http://www.ethosIQ.com.

About Livtel
LiVTEL is an industry-leading business process outsourcing (BPO) company. Livtel excels at providing a full range of front-to-back outsourcing solutions for customer management, customer service, relational management and more. For more information, visit http://www.Livtel.com.