Online Flooring Retailer Now Offering Live Web Chat Service

BATTLESBRIDGE, U.K. - May 12, 2013 - PRLog -- Those interested in finding out more about Green Apple’s extensive range of wood flooring products will be able to contact a sales consultant directly by entering their name and query into a brief web form. A member of the team will then be able to respond to the customer straightaway, ensuring that potential buyers are provided with the information they need, precisely when they need it.

The online chat service was introduced after the company’s business development team decided it was important to focus on encouraging conversions at the very beginning of the buying cycle. Staff were keen to use technology to cement the buyer’s interest in their range of products and inspire sales opportunities from the moment the user lands on the page. To do so, they believed it was important to open up as many different channels of communication as possible, as many market studies have suggested that consumers like to be able to choose how to contact a company if they’re looking for more information on what they have to offer.

They identified that many people still have their reservations about ordering home improvement products on the web and were often looking for reassurance from real members of staff before committing to a purchase.

“Our online messaging service allows customers to speak with one of our specialists without needing to pick up the phone, or wait several hours for a response via email,” explains a member of Green Apple’s sales team. “It’s designed to encourage a more positive shopping experience amongst those who are looking for reassurance that the company is genuine and the staff are able to offer specialist expertise when questioned about any of our flooring products and accessories. We hope installing this service demonstrates that we’re committed to appearing as honest and transparent as possible and are determined to provide our customers with the very best level of service possible.”

Green Apple Flooring supplies an extensive range of solid wood, engineered and laminate flooring to the UK.  The company is proud to stock flooring and maintenance products from some of the best-known flooring brands in Europe, including Quickstep and Elka, at extremely competitive prices.  Visit the company’s website by going to http://www.greenappleflooring.co.uk for further information or call 0800 002 9525 to speak to a member of staff.