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Phishing Attack targeted eBay Live Chat
“eBay Live Chat” is affected by one of the major phishing attack early last week, was asking for user credential details as per Netcraft Report. It is believed to be a shocking news for the whole eCommerce industry.
By operating such fraudulent live chat, fraudster was asking for login credential and thereby capturing sensitive information of eBay customers. Fraudster was claiming that the live chat support was for order confirmation mail. When Netcraft asked about its genuineness, the attacker immediately disconnected the webpage. Fraudster was using livechat26.volusion.com while the legitimate eBay live chat support has URL starting with cschat.ebay.com that is secure with SSL security and is linked with eBay website.
After disconnecting, the logo of eBay and its branding had disappeared. Many well-know companies have started live chat option for customer queries and its instant solutions. Such companies like sky (British broadcaster)
Netcraft advised people not to reveal sensitive information to unknown website like password, login details, PIN, etc. A legitimate company does not need your confidential information. Only access live chat option from a company’s website and do not access third party domain or website or email for further communication.
People while accessing eCommerce website there are some points should be considered like:
- Users are accessing company’s domain.
- Company webpage has SSL certificate and it is not expired.
- Always check the domain name in address bar of company’s website for further processing.
- Never reveal your personal information to anyone.
- If possible, then user can call the company’s customer care no. for the verification of details.
It is realized that phishers with malicious intention try to capture details of innocent online shoppers and users and they targeted many giant companies, online websites, and social media sites where they can find a huge traffic.
Page Updated Last on: May 09, 2013