360clean Introduces Enhanced Quality Control Program

Innovative janitorial franchise utilizes surveys to identify troubled clients and provide them with customized recovery plans to guarantee customer satisfaction.
 
 
360clean  -  Hygienic Office Cleaning
360clean - Hygienic Office Cleaning
CHARLESTON, S.C. - May 8, 2013 - PRLog -- 360clean, the rapidly growing janitorial franchise, best known for their specialized approach to hygienic cleaning, is pleased to introduce their newest method to improve retention system-wide—the 360care Back on Track Program.    

Customers of 360clean have several ways to convey concerns with their cleaning service.  The best and most effective method is to report feedback through the 360care Quality Control Portal.  This website is a simple online form that allows customers to communicate directly with all levels of 360clean—the 360clean franchise owner servicing their facility, the Regional Developer, and the Client Loyalty Team.  Support Tickets are generally resolved within 24 hours of submission and follow up is initiated after 72 hours to ensure the client is completely satisfied with the resolution provided.  

Another extremely effective method is to respond to the 360care Customer Satisfaction Surveys that are sent via email to each customer on a quarterly basis.  These surveys ask the client to rate their janitorial service from a 1 to a 10, with 1 being “Very Unsatisfied” and 10 being “Very Satisfied.”  If any client rates their service a 7 or below, 360clean considers that to be a reason for concern and the client is automatically enrolled in the new 360care Back on Track Program.  

Once a client is enrolled in the 360care Back on Track Program, they are personally contacted by a member of the Client Loyalty Team who will work to develop a game plan to get the client “back on track” to a 10 rating.  Once the plan is finalized, the Client Loyalty Team member will work closely with the franchise owner who services that facility.  They will implement the plan and eliminate the issues that caused the less than satisfactory rating.  During this time, a Client Loyalty Associate will be contacting the customer and franchise owner on a weekly basis to ensure the plan remains on point.  Once the Client Loyalty Team receives confirmation from the client that their service has reached a 10 rating, they remove the client from the program.  

This program was recently implemented after the first quarterly survey of 2013 and has been very well received by 360clean customers.  “Clients want to know their issues are not only being heard, but that they are going to be taken seriously,” said 360clean Director of Operations, Teri Bradshaw.  “This program gives 360clean the ability to prove to our clients that even though we aren’t perfect, we truly care about their business and want the opportunity to turn their experience around, which restores their confidence, and ultimately, retains a valuable client.”  

ABOUT 360clean
360clean is a rapidly growing franchised commercial office cleaning service based in Charleston, S.C. Through its expanding network of independently owned cleaning businesses, 360clean is establishing itself as one of the nation’s most affordable business opportunities for eager entrepreneurs. Using a two-pronged approach to growth, including regional development and single business franchises, 360clean is broadening its reach throughout the Southeast U.S. and beyond.  360clean was recently ranked as the 10th best performing small business in South Carolina.  Additionally, 360clean has ranked as a Top 500 Franchise by Entrepreneur Magazine for 2012 and 2013.  360clean was founded by Barry Bodiford, who is now its CEO. For more information about the company, visit its website at www.360clean.com.
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