HomeShop18 wins ‘Best Customer Service in eRetail’ at Retailer customer service awards

May 8, 2013 - PRLog -- New Delhi, May 08, 2013: Homeshop18, India’s leading e-commerce player lifted the ‘Best Customer Service excellence in e-Retail’ award at the prestigious Retailer Customer Service Awards organized by Franchise India. This award was given to the leading virtual retailer for its significant emphasis on customer satisfaction. HomeShop18 emerged as a clear winner amongst 600+ nominations at a national forum where over 350+ brands participated.

Stellar customer service is at the heart of Homeshop18.com’s business. Every customer’s touch point is given due attention and focus for a great customer experience. The company boasts of the largest call centre in the country that is available for 24X7 service. This call centre ensures that every customer query/order placed is attended to with swift execution. At logistics level also HomeShop18 ensures to provide prompt delivery by having a strong logistics team and the largest warehouse in
the country.

On winning the award, Sundeep Malhotra, Founder & CEO, HomeShop18.com and HomeShop18 TV said “We at HomeShop18 are delighted to receive this recognition. This award is a seal of the fact that HomeShop18 is offering the best in e-retail category to millions of consumers across India. Our constant endeavor is to ensure happy customers across our TV, Web and mobile platform”.

Homeshop18 has  received many prestigious accolades the first quarter of  2013 in the virtual shopping sector like the ‘Innovative Retail Concept of the year, ‘Retailer of the year: E-Commerce and Online, ‘Best eRetail marketing initiative’ and ‘Social Marketing and Internet Business Award’ amongst others in 2013.

Being the only e-retailer to be present across all virtual platforms of shopping (TV, web and mobile), Homeshop18 has emerged as the largest and most trusted virtual commerce player in the field of retail and shopping. In 2008, Homeshop18 was the pioneer in home shopping through TV to bring about a change in the way Indians shopped from home. With changing times, HomeShop18 forayed into e-commerce in 2011. Today it has over 6.5 million customers and reaches to over 4.9 million UV every month (ComScore Data March 2013). In 2013, HomeShop18 took the next big step into m-commerce with Scan N Shop, India's first virtual shopping wall at T3 Delhi Airport and the HS18 mobile app for iPhone and Android users.

About Retail Customer Service Awards 2013

Setting the perfect stage for showcasing novel & pioneering initiatives, radical concepts in online retail businesses, Franchise India along with Entrepreneur India Advisors bring to you Indian e-Retail Awards 2013. The awards aim to recognize and felicitate Achievers, Innovators and Suppliers who have contributed significantly towards the development of Online Retail Industry in India. The Award categories acknowledge outstanding performance across a range of business activities and are offered to understand and support the efforts of e-Retailers in striving for excellence in this increasingly competitive world.

About HomeShop18

HomeShop18 is India’s first comprehensive virtual retail business, selling credible brands to customers nationally, operating in a multimedia environment including Internet, TV and mobile. Started in 2011, HomeShop18.com (http://www.homeshop18.com/) is the e-commerce arm which is setting a benchmark in the ecommerce industry by offering innovative, differentiated and demonstrative retail experiences on the Internet. HomeShop18.com has emerged as one of  the largest e-commerce companies in India with a monthly reach of over 4.9 million unique visitors (ComScore Data, March 2013) and a 100.2% increase year on year. In 2013, HomeShop18 entered m commerce with Scan N Shop, India's first virtual shopping wall at T3 Delhi Airport and mobile apps for iPhone and Android users.



As a pioneering player in the space, HomeShop18 changed the way Indians shop by launching India’s first 24 hour Home Shopping TV channel in 2008. Today, HomeShop18 reaches a strong loyal customer base of 100 million+ consumers and 20 million+ households in a week with an impressive portfolio of over 12 million products across multiple categories and a logistical reach of over 3000 locations across India. HomeShop18 strives to provide high quality products at exceptional value to consumers through innovative, differentiated and demonstrative retail experiences on Internet, TV and mobile. From the stage of product selection, to placing the order & all the way to the final delivery at your doorstep – an experience that you can depend upon! Great products & established brands, multiple payment options and time bound delivery - HomeShop18 is committed to building a credible proposition for both the consumer & its partners.