Donnelly Communications, Inc. Announces the Acquisition of ProCore Solutions

The combined operation will maximize the use of facilities, technology and labor by leveraging the ability to route call, email, and chat traffic between the two contact centers, increasing efficiencies and capabilities.
ATLANTA - May 13, 2013 - PRLog -- Donnelly Communications, Inc. has completed the purchase of ProCore Solutions, LLC.   With this acquisition, Donnelly strengthens its position as a leading provider of U.S.-based custom contact center solutions.  

“We are excited about the many synergies that will be created,” stated Donnelly founder and CEO Martin Tighe.   “Donnelly provides services to companies in the retail space and ProCore Solutions focuses on the energy markets.   ProCore serves a counter cyclical industry and lowers Donnelly’s risk associated with economic fluctuations.   This is a case where one plus one could be closer to three.”

ProCore Solutions will operate as a division of Donnelly Communications and continue to be led by its President, Greg Steele in its existing Marietta, GA location.   According to Steele, "This acquisition fits perfectly because of the growth and development opportunities Donnelly’s infrastructure can provide to our clients.”

The combined operation will maximize the use of facilities, technology and labor by leveraging the ability to route call, email, and chat traffic between the two contact centers, increasing efficiencies and capabilities.  A wide area network linking the two locations will provide an additional layer of telecommunication and network redundancy, further reducing the risk of downtime due to unforeseen technology failures or natural disasters.  “All clients will benefit from our expanded capabilities, an enhanced infrastructure, and the combined talents of the two organizations,” added Donnelly’s President Dennis McMaster.

“The acquisition will enable Donnelly Communications to balance the seasonality of their retail business with the late spring and summer utility business supported by ProCore Solutions” said Steele.  “ProCore and Donnelly share over 43 years of experience and a culture of unwavering focus on nurturing and maintaining client trust.”

The phased transition of ProCore’s business on to Donnelly’s technology infrastructure and platform is underway and will be completed in June.  The combined company employs more than 450 people between its Atlanta and Marietta locations.

About Donnelly Communications, Inc.
Donnelly Communications, Inc., a leading provider of U.S.-based contact center solutions, focuses on increasing revenue for our clients by exceeding customer expectations and driving brand loyalty.  Donnelly combines revolutionary technology, client-centered focus, highly motivated customer service professionals, and quality driven processes to enable multi-channel retailers and brand conscious companies to realize a significant return on investment using our services.  For more information, visit http://www.donnellycommunications.com or call  800.870.0017.

About ProCore Solutions
ProCore Solutions, a division of Donnelly Communications, Inc., delivers advanced contact center solutions to the utility industry.  ProCore’s skilled customer service agents, supported by leading edge technology, provide world class customer service enabling clients to maximize the value of their customer relationships.   To learn more about the services offered by ProCore Solutions visit http://www.procoresolutions.com or call 877.626.7356.
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