Red Cloud offering an ideal calling solution

PHOENIX - May 2, 2013 - PRLog -- In this modern world of ever-growing business, predictive dialer is something that is inevitable. The system can greatly improve the productivity as well as efficiency of any call center and its marketing activities. A predictive dialing system is a collaborative telephony computer system that is programmed to dial a bulk telephone numbers at a given instance. Dialing a bulk telephone numbers is indeed one of the most vital things in a call center.

Many call centers worldwide are using this system, and there are good reasons why they are using it. Although, the main reason of a predictive dialer is to control the call traffic of the call center. A call center will be able to eliminate all those calls that are unproductive using this system. What really used to happen in the absence of a predictive dialer is that when the agents dial the phone numbers, most of the time they come across fax tone, answering machine, busy tone, or any other unproductive calls. This obstacle, nevertheless, was soon overwhelmed with the introduction of a predictive dialer. The predictive dialer efficiently identified the unproductive calls and eliminated them altogether. This indeed improved the agents’ productivity and proved to be a perfect calling solution.

In addition to disposing off the unproductive calls, the system also helped streamline the call distribution. With the predictive dialing system, all the calls can be distributed evenly among the available agents in the call center. As a result of this, the labor waste of a call center can be reduced by up to 72 percent.

If you are looking for such ideal calling solution for your business, then redCloud is the right place. Based in Phoenix, Arizona, redCloud provides world-class predictive dialing solutions. Their predictive dialing system can efficiently eliminate the unproductive calls and at the same time distribute the call flow evenly among the available agents. With solution so advanced, 100’s of call centers in over 70 countries are today using redCloud’s predictive dialer.