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NewVoiceMedia launches ContactWorld for Sales and Marketing
Cloud innovator drives efficiency of sales, marketing and mobile workforce
The focus of technology investment is changing in 2013 with sales leaders investing in tools that enable sales reps to work smarter and the CMO forecast to outspend the CIO¹, coupled with a 46% increase in mobile budgets². Innovation therefore needs to be targeted around the support of mobile trends and the desire of sales and marketing leaders to drive efficiency in their functions.
This major offering from NewVoiceMedia will vastly improve internal efficiency, particularly for managers of entire sales organisations which include telemarketing, inside and field sales teams – all contacting customers about products and services. Real-time dashboards and a rich source of historical data provide visibility and tracking of individual activities to a level of granularity not previously available, while the solution’s call recording functionality offers a more meaningful insight into operations and performance.
For organisations with field sales teams, mobile recording is available with the advanced package. As with fixed calls, all recordings and statistics are integrated with Salesforce for a complete customer interaction history, and are fully searchable. NewVoiceMedia delivers a network agnostic solution that does not commit a business to a particular mobile operator.
Another feature offered by ContactWorld for Sales and Marketing, is its configurable outbound caller ID (CLID), which can convey a local presence no matter what the location of the sales team. It also allows agents to manage multiple outbound lines, boosting productivity and effectiveness, as they are no longer siloed and constrained by telephony.
At the point of sale, customers can be directed to NewVoiceMedia’
Tim Pickard, Chief Strategist of NewVoiceMedia, comments, “With 84% of customers prepared to walk away from a company that doesn’t listen, sales and marketing departments need to make sure they have a detailed understanding of their customers, and what matters to them. With ContactWorld for Sales and Marketing, you can make sure you’re carefully targeting who you speak to, and what you speak to them about”.
ContactWorld for Sales and Marketing is available in both a standard and advanced edition. For further information, please visit www.newvoicemedia.com
¹Gartner analyst Laura McLellan (http://my.gartner.com/
² CEB (Corporate Executive Board)