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Follow on Google News | Retail Clinic Customers Mostly Satisfied With ServiceThe survey found that 55% of adults who had used a retail clinic reported they were “very satisfied” with their visit; 36% said they were “satisfied.” Less than eight percent, reported they were “dissatisfied” or “very dissatisfied.”
“Visitors to clinics are happy with the experience,” Kalorama Information’ Kalorama estimates over 1,300 retail clinics exist in the US. Growth had been hampered by the recession and urgent care competition but boosted by drug store chain strategy. A cornerstone of the convenience clinic business model is low cost services enabled by high throughput and cost containment; “We found a lot of things about retail clinic visitors that may surprise some in the industry,” said Carlson. “For instance, they aren’t low income overwhelmingly and the clinics play to higher income levels.” Many more observations about retail clinic visitors and potential clinic visitors are contained in the report, including reasons for visits, gender breakout of retail clinic visitors, best targets for retail clinics and demographics of retail clinics users. The report can be found at http://www.kaloramainformation.com/ End
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