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Follow on Google News | New Fulcrum survey shows multi-utility cost advantages now key driver for residential and commercialNew research by utility connection specialists Fulcrum shows cost saving and hassle reduction are the key reasons driving residential and commercial developers to consider multi-utility installations.
By: Fulcrum (www.fulcrum.co.uk) Commercial developers are the most likely to appreciate the accountability, control and coordination advantages associated with using one supplier to provide all utility connection services. Meanwhile, a reduction in the bother, stress and time of dealing with multiple suppliers was the most popular reason why intermediaries such as energy brokers, energy consultants and mechanical and electrical consultants, choose a multi-utility partner. “The results confirm the value of Fulcrum’s multi-utility offer and our move from a gas connections company to utility connections specialists encompassing the full range of utility connection infrastructure,” “Whatever part of the development market they are in, more and more of our customers are asking for multi-utility or dual fuel installations because, as our survey shows, they recognise the benefits. It’s a rare location that wants a new gas connection but doesn’t have a water, electricity or telecoms need - and time is money for everyone.” The multi-utility findings form part of wider Fulcrum research into the needs of UK utility connection customers. The survey, which took place in December 2012, targeted more than 7,000 customers and findings are being used to further refine Fulcrum’s product portfolio and marketing and customer service approach. “We’ve made it clear we aim to be the utility connection sector’s number one choice for customer service and nowhere is that more important than in multi-utility connections where our hallmarks of a dedicated point of contact and consistent operational on-site support are so important to successful delivery,” said Fulcrum Sales and Marketing Director Richard Atkinson. End
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