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Geomant Announces Lync 2013 Contact Center Portfolio
Geomant solutions extend Lync to the heart of any customer facing organization – the Contact Center
Geomant made the announcement whilst attending the first ever Lync Conference in San Diego, CA.
Microsoft’s Lync Server 2013 is the latest incarnation of the leading Unified Communications platform. Geomant adds Contact Center and Call Recording functionality to that platform, enabling organizations to extend their use of Lync even further into their businesses.
Already one of the world’s leading providers of Contact Center software for Microsoft Lync, Geomant has been working with the new platform as part of Microsoft’s Technology Adoption Program (TAP). This program allows software developers, such as Geomant, early access to upcoming technology, so they can ensure support for new versions as they are released.
Geomant’s Lync 2013 portfolio consists of:
* Contact Expert for Lync – Geomant Contact Expert is a cost-effective, fully-featured multi-media contact centre solution, integrated with Microsoft’s Unified Communications platform, Lync. Its sophisticated software-based Automatic Call Distribution (ACD) capabilities ensure maximum productivity and enhanced customer service. Organizations can communicate via multiple media; voice, email, IM, web chat and SMS. Contact Expert encompasses inbound, outbound and blended contact centre environments, and includes call recording and full reporting features.
* IVR for Lync – Geomant’s IVR for Lync solution allows the creation, deployment and management of customized self-service applications using the Microsoft Unified Communications platform, Lync. Self-service applications can be deployed stand-alone, but are often integrated with a Contact Centre platform. IVR can be used to front or end a call, or can be embedded within a call with an agent. Both DTMF and voice recognition interactions can be deployed.
* Call Recording for Lync – Geomant’s Lync Call Recording solution has been developed as a result of cooperation between Geomant and Verba, a call-recording specialist whose recording system is installed at more than 500 customer sites across 30 countries. As a passive, network based, call recording solution, the Geomant Lync Call Recorder has no impact on the call experience. Recording takes place centrally, with call recordings and associated data securely stored for subsequent access. The recorder’s on-line application allows for easy searching and review of recorded calls.
Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, USA and Australia, and a global reseller network. For more information, visit www.geomant.com.