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Classic Holidays Customer Service Ratings In 2013 Off To A Great Start
Australia’s largest timeshare holiday provider announces new guest satisfaction results.
Averages tabulated from the company’s 14 managed resorts in Queensland, New South Wales and Victoria show that Classic’s guests were extremely pleased last month with their resort experience:
95 percent felt the quality of the appliances and furnishings either exceeded or met their expectations
93 percent thought their reservation was handled promptly, courteously and efficiently
96 percent said the staff was helpful and courteous
94 percent rated their holiday experience as either meeting or exceeding their expectation
94 percent would return to their resort
91 percent would recommend their resort to family/friends
This overwhelmingly positive reaction from guests is confirmation of Classic’s ability to provide quality holidays with exceptional attention to detail according to Classic Holidays CEO Ramy Filo.
“We are constantly striving to improve the holiday experience for our members and everyone involved with Classic understands that,” said Filo. “It’s the small touches that often make the difference between an average or distinctive holiday, such as how a customer is greeted at the check-in desk or the cleanliness of the unit. Whether it's providing sports equipment at the time you want it, advice on local dining choices or help with reservations to area attractions, people want to be pampered and made to feel special and we never lose sight of that.”
Such a philosophy is what led Classic Holidays to be recognized earlier this month with the Best Management Company award for 2013 by Perspective Magazine, the shared ownership industry’s leading trade magazine. A panel of industry judges combined with online voting by professionals from around the world resulted in Classic winning the award for the second consecutive year.
For more information about booking a fantastic holiday with Classic Holidays, please visit http://www.classicholidayclub.com.au
About Classic Holidays
Established in 1978 with Head Office operations based on the Gold Coast, Classic Holidays is Australia’s largest privately owned timeshare Resort Management Company, representing almost 50,000 member families and responsible for over 650 employees. Built on strong founding principles of honesty, respect and commitment, Classic has a reputation for excellence, providing their resorts with a comprehensive range of support services. For more information about Classic Holidays, please visit http://www.classicholidayclub.com.au. Every day, Classic Holidays welcomes new members to their innovative holiday program, Classic Escapes. To find out more, visit http://www.classicescapes.com.au.
PerspectivePR for Perspective Group