Feb. 12, 2013
-- Winning service quality scores are more than double industry average, indicating widening gap between industry leaders and laggards.
Cincinnati, Ohio – February 8, 2013 – Belcan TechServices (http://www.belcantechnicalstaffing.com/)
announced today it has been named to Inavero’s 2013 Best of Staffing™ Talent list of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to the permanent and temporary employees for whom they find jobs. This year’s list highlights a growing divide among the industry’s leaders and laggards, and identifies Belcan TechServices (http://www.belcantechnicalstaffing.com/)
as one of the best staffing agencies for job candidates to call when they are in need of employment.
Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Talent winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing Talent list truly stand out for their service quality. Belcan TechServices (http://www.belcantechnicalstaffing.com/
) received satisfaction ratings of 9 or 10 out of 10 from 70.8 percent of their permanent and temporary employees, significantly higher than the industry’s average of 48 percent.
Arnie Johnson, President Belcan TechServices said, “We are very proud to be part of this distinguished list this year. We truly value our employees and the hard work they provide to each of our customers.”
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job seekers don’t take advantage of this expertise and resource. Our hope is that both companies and job candidates use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors)
**Bureau of Labor Statistics