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Untours Guarantees Arrivals in 2013
Untours guarantees all published arrival dates for their 2013 season for the Untour package. Citing their unique flexibility in staffing and procuring apartments, the company head says trips will go with as few as one or two guests.
“We have local staff in place and are willing to offer the full Untour for as few as one or two people traveling on a given date,” says Brian Taussig-Lux, Untours General Manager. “Because we contract with individual apartments--rather than hotels--and make most bookings on request, we are inherently flexible.”
The Untour package includes a vacation apartment, on-site transportation, local hosting and logistical support but gives guests the chance to set their own daily agenda. Guests are encouraged to explore the local culture on their own, with the help of local staff who know the region intimately.
Untours confirms that while there may be minor changes in local programming, the smallest groups will receive full service. Packages include assistance with airport transfers, local transportation that best suits the area (a rental car, city transit pass, or rail pass), their own tailor-made guidebooks and locally produced information, and the help of a local staff person. At each site, an Untours representative offers an informational seminar on how to best see the area, often including a walking tour or meal. And all guests are hosted for a special event, like a wine tasting or artisan workshop tour, giving unique insight into the local culture.
“Our on-site staff people are in place to meet a group as small as one person and as large as 50 or more,” explains Andi Cancelliere, coordinator of the company’s six Italian programs. “On-site hosts are prepared to coordinate logistics for large groups, but they work very well in a more intimate setting, catering to the individual needs of travelers.”
US staff also assists clients in tailoring their trip around special interests while working within the structure of the package, with stays of a week at a time in each location. Guests commonly make day trips and explore their region and can combine Untours destinations for stays of two weeks or longer.
Untours has been in business since 1975, and has only rarely cancelled arrivals over those many years. Its guarantee to not cancel terms based on participant numbers or minimums is unique in the industry. “We hope it gives our clients true peace of mind in booking with us,” says Taussig-Lux.
See http://www.untours.com for full Untours offerings. Untour packages are guaranteed, based on availability of apartments in a given location and date. Other products offered by Untours, including off-season rentals, cruises and educational activities, are not guaranteed. In extremely rare circumstances, certain offerings may be withdrawn for other specific reasons; guests will be reasonably re-accommodated.