News By Tag
News By Place
Easy Shippers is Aiming to Revolutionize Service Standards for Freight Broker Companies
In the face of growing, low service level - price-based competition, Easy Shippers is gaining market share by offering clients unparalleled service and market expertise for their freight shipping needs.
The owner, Michael Weber, who founded Easy Shippers in 2008 says, "In the last few years I've seen a dramatic increase in the online - do it yourself - freight brokers. While this setup may work for some companies, many of them are unhappy with the service they're getting." Most of the larger brokers focus most or all of their efforts on getting customers online booking orders themselves to increase profits and drive down costs, but there are so many complexities involved with working with a bunch of trucking companies you're not familiar with that this can often end up being much more costly than the little bit you may be saving by doing it yourself. When it comes to LTL common carriers, they all have long and complicated rules tariffs that are all very different. They all offer different levels of liability coverage, and they all provide very different overall service levels.
Some of the complexities with relying on these systems are they usually don't explain the common carriers' rules tariffs or liability coverages fully. After all, how could they? Carrier tariffs are hundreds of pages long and would confuse and bore even the most interested reader. Carrier liability coverages are subject to release values, shipping and receiving procedures, packaging requirements, and the real likelihood the carrier actually pays out on claims when they're supposed to. Even published transit times are often incorrect or misleading these days. Many carriers are known for failing to make pick ups when they get too busy, which can lead to angry customers and cancelled orders. Shippers may find it hard get the transparency they're looking for when working with the type of brokers that typically advertise low cost, online, do it yourself services.
Easy Shippers solves these problems for clients by giving them the information they need to make informed shipping decisions. For every shipment, each customer has a point of contact that will handle everything from paperwork and classing, to dealing with the carrier if something goes wrong. The Easy Shippers model isn't to get as many people online doing it on their own as possible, but rather to stand by shipment by shipment and provide answers and knowledge about the entire shipping process.
Many of these online-based brokers hire salespeople who are not freight professionals to go out and get customers using their software, but the salespeople may not know much, if anything, about the rules of those carriers their company is working with. This can strain the potential for a mutually beneficial business relationship in the long run for companies looking for reliable transportation and predictable overall cost of shipping.
To learn more about working with Easy Shippers visit thier website www.easyshippers.net
You can request quotes on their site here: http://www.easyshippers.net/