Kansas City Roofer Celebrating 17th Year in Business

Jan. 31, 2013 - PRLog -- One of the most important lesson Matthew Binggeli learned early in business was to always exceed customer expectations. "That's the only way they will come back. That's the only way they will refer you!" says Binggeli.

"A mentor of mine", he continues "said to measure everything you do to find out what made it work and/or what made it not work." Using a system of performance tracking, Binggeli is able to pinpoint problems and then address them.

The method of breaking each process down into individual tasks, scripting that process and then monitoring performance leads to a streamlined business model that has extremely repeatable processes.

This methodology applied to M.B. Roofing, Inc. has created a Kansas City metro area roofing contractor that can meet and exceed the expectations of residential and commercial roofing clients. "Once you get a good system in place, it's just rinse and repeat" Binggeli added.

At the conclusion of each job, a jobsite supervisor inspects the job for quality and accomplishment of company goals and objectives. Then a customer satisfaction card it provided and a request is made of the client to complete and send in. "We shoot for 100% participation" says Binggeli.

Those cards are collected and analyzed, any anomalies are isolated and further studied. Processes are put into place to prevent the same mistake from happening again.

Most of M.B. Roofing, Inc. business is by referral. When you do the job right, "...don't be afraid to ask for a referral". M.B. Roofing serves the Greater Kansas City Area. Visit http://www.mbroofing.com  for more information.