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Alog Data Centers from Brazil claims to have benefited from process automation
Standardization and transparency are some of the benefits pointed out by the Processes Coordinator
According to the Processes Coordinator at Alog, Vitor Rodrigues, in 2011, after realizing the gains generated by the functionalities offered by the tool, the company started using it in a broader sense, applying it to many internal processes. Supravizio thus became a valuable support tool in order to provide organization, velocity and control for requisition processes that used to be constantly managed through e-mails, phone or Skype calls, or even by handwritten documents (http://www.supravizio.com/
Still according to Vitor, after Supravizio was implemented in the operational department, other areas soon realized the benefits they could have by adopting the tool as well. “A department started using it and, little by little, managers from other sectors realized the tool could also optimize the workflow from their teams. Nowadays, six areas from the company (Monitoring, IT, IDC Operations, Network Engineering, Products and Help Desk) use Supravizio. By using it we can unload the software development area from this particular burden, and we give all the other departments autonomy so they can manage their processes more easily (http://www.supravizio.com/
The Processes Coordinator believes that working by the book of Process-based Management is an important factor that reflects directly on the final product that the company offers its clients. “Process-based management allows us to standardize and monitor safely and clearly the service as a whole, from front desk to delivery. Besides, this kind of management enables us to present to the client the solution exactly how it was specified when the service was ordered, so we can make sure the contract has been fully complied with. Supravizio makes all this much easier”, he adds.
When it comes to thinking ahead, Alog intends to analyze the integration of Supravizio with its internal system, so that it stops being just a support tool, as it has been since 2011, and becomes part of the routine of the processes. “A future plan is to evaluate the integration of Supravizio to our system so they can interact better and optimize processes in the areas of task delegation and training for leaders and teams, hence constantly improving our processes”, Vitor concludes.