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Follow on Google News | First Proactive, Multi-Vendor IT Support Service Available On A Global ScaleDimension Data first system integrator to make proactive, multi-vendor support and maintenance services available to 6,000 clients worldwide
By: Dimension Data Rob Lopez, Dimension Data’s Group Managing Director for Services said, “Our clients are looking for three outcomes from their IT support contracts. These include cost reduction, service levels gains and access to better information. Simply put, they’re demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we’re delivering on what our clients want.” Adds Lopez: “Uptime already offered a number of compelling benefits for clients, like our ability to offer in-country technology expertise across multiple vendor technologies; “The new release of Uptime includes a series of proactive new tools and automation, underpinned by a new IT service management platform and even broader multi-technology/ The new Uptime enhancements deliver the following benefits to Dimension Data clients: • Uptime monitoring gives Dimension Data engineers instantaneous access to clients’ service- affecting incidents and can begin to work on, and achieve, resolution faster. • Asset tracking capabilities ensure Dimension Data clients maintain an accurate installed asset database so they are assured of the right support coverage. • Standardised API for service desk integration integrates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolve times. • The mobile service centre application lets Dimension Data clients keep tabs on incidents from their smartphone or tablet. • The IT Support Assessment ensures Dimension Data clients’ IT support contracts provide the right level of coverage on devices. About Dimension Data Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com For further information Hilary King, Global PR Manager Dimension Data Holdings plc Tel : +27 11 575 6728 Cell: +27 82 414 9623 Hilary.king@ Or Nirmala D’souza OAK Consulting FZ LLC +971507343840 nimi@oakconsulting.biz End
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