Survey to Gauge Social Media Adoption in Contact Centers

Results of industry-wide research to be published in the March issue of Connections Magazine
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Connections Magazine
Peter DeHaan Publishing
Call Center Survey
Social Media Survey


Mattawan - Michigan - US


Jan. 15, 2013 - PRLog -- Mattawan, Michigan – Connections Magazine, in conjunction with IT Enabled Services Alliance and CustomerCount, is conducting an industry-wide survey to measure the use and adoption of social media in the contact center industry.

The survey will address customer care, technologies, and employee usage. Call centers worldwide are participating. The survey is designed to better understand present and future usage of social media tools and technologies.

The survey is open until January 21, 2013. Call centers and contact centers worldwide are encouraged to participate.

To read the survey results, subscribe to Connections Magazine before Feb 7, 2013.

Take the survey ( and subscribe to Connections Magazine (

About Connections Magazine
Connections Magazine is the premier print magazine for the teleservice call center and contact center industry and is distributed to qualified readers worldwide. Connections Magazine is a source for news, information, and whitepapers for call centers, contact centers, teleservice companies, telephone answering services, and telemessaging call centers. Connections Magazine also boasts a 1,200-page website,, full of useful industry articles, papers, and literature. Connections Magazine is owned and published by Peter DeHaan Publishing, Inc. President, publisher, and editor-in-chief, Peter DeHaan, has 30 years of writing and call center related experience. As such, his "From the Publisher" column in each issue is a popular and anticipated piece. Peter DeHaan Publishing Inc also publishes AnswerStat magazine,  TAS Trader, and Medical Call Center News, along with many associated websites, such as and

IT Enabled Services Alliance, Inc (ITESA) offers solutions to problems as they grow new opportunities for people to collaborate, team, see common issues, solve problems, and make the world a better place for communication and connection.

CustomerCount is a customer experience and relationship manager that aids in collecting survey data from customers about their sales, service, and product experiences.

Peter DeHaan Publishing Inc
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Location:Mattawan - Michigan - United States
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