T-Mobile Austria to Deploy Interactive Intelligence's Cloud-based Contact Center Solution

T-Mobile to move its technology and customer service functions to the cloud
 
 
Interactive Intelligence Inc.
Interactive Intelligence Inc.
 
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Interactive Intelligence
Contact Center
Ip Telephony
Customer Service

Industry:
Technology

Location:
United Arab Emirates

Jan. 13, 2013 - PRLog -- DUBAI, United Arab Emirates: T-Mobile Austria, a subsidiary of Deutsche Telekom, has chosen Interactive Intelligence Group Inc.'s  contact center solution to support its 500 agents across two sites.  

The Interactive Intelligence Customer Interaction Center ® (CIC) IP communications software suite was selected for its flexibility, the availability of European data centers for a cloud deployment option, and proven track record backed by more than 5,000 customers worldwide.  

T-Mobile sees its customers benefiting from increased efficiencies and state-of-the-art technology, which are critical to the success of its service channels and outsourced call center partners.  

CIC will help support T-Mobile's recently re-launched "European Routing Platform Customer Service" (ERPCS) project, which was designed to boost flexibility, integrate outbound campaigns, cut costs, and add non-voice routing capabilities.  

"We have very high standards and Interactive Intelligence has been diligent in sticking to all of them," said Werner Weiss, T-Mobile's project manager. "CIC's flexibility, cloud deployment option, and value for the money were key in winning us over. However, the deciding factors were our very positive impressions based on customer reference site visits, and Interactive's exemplary approach to project planning."  

The CIC deployment is expected to go live in the summer of 2013. Work between all project stakeholders, experts from the various fields, and the project teams from T-Mobile and Interactive has begun. The teams have been working together to detail requirements and implement them. The first training session with Interactive and T-Mobile specialists has already taken place.

About Interactive Intelligence

Interactive Intelligence Group Inc.  is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

Product Information Contact:

Mr. Shaheen Haque  

Turkey & Middle East Territory Manager

Interactive Intelligence Middle East
Dubai, UAE

Direct phone: +971(4) 4347217  

Mobile: +971 (50) 4573186  

Email: shaheen.haque@inin.com  

Media Contact:

Colin Saldanha

PROCRE8

+97150 6400762

colin@procre8.biz
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Source:Interactive Intelligence Inc.
Email:***@procre8.biz Email Verified
Tags:Interactive Intelligence, Contact Center, Ip Telephony, Customer Service
Industry:Technology
Location:United Arab Emirates
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