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Follow on Google News | Local travel agent celebrates success at star-studded annual conferenceLancashire based personal Travel Services Agent for Multi Award Winning ‘Travel Counsellor's' Organisation, rounds of successful 2012 business year, despite recession, at Annual Conference in Liverpool!
By: Travel Councellors Alan, who is one of over 1,200 travel agents worldwide who run their own business with the support of award winning company Travel Counsellors, was invited to attend the special event at Liverpool’s BT Convention Centre as a reward for his dedication to providing his customers with the highest levels of personal service. Alan was joined by over 500 fellow Travel Counsellors from seven countries at the largest travel company conference in the UK, which commenced with a roof raising start with a highly entertaining set from renowned comedian Jason Manford. The event showcased an array of special guests including a dramatic performance from the ‘people’s tenor’ Russell Watson and chart-topping singer Alesha Dixon Hosted by TV presenter Amanda Lamb, Travel Counsellors’ During his two-night stay in Liverpool, Alan heard from a collection of guest speakers including founder of international lingerie brand Ultimo, Michelle Mone OBE, who gave a motivational and inspiring speech on how you have to believe in yourself in order to succeed. Agents learnt key business advice and skills from an array of speakers whom are considered the best in their fields. The event was underpinned throughout by the theme ‘with us it’s personal’ which demonstrates each agent’s highly personal approach to customer service which has ensured their business goes from strength to strength in an industry where many are struggling in the current uncertain economic climate. Alan commented, “I had an incredible time at the conference in Liverpool. We were updated on the company’s future developments and given insightful travel advice and tips for the year ahead. It was a truly motivational experience” he continued “with some influential speakers giving knowledgeable advice on how to succeed whilst running your own business. I am eager to utilise all I have learnt to benefit my customer’s needs.” Priding himself on the highest level of personal service, Alan runs his own leisure and corporate travel business using Travel Counsellors’ This unique way of selling travel has enabled Travel Counsellors to achieve one of the highest customer service scores in the world, with over 90% of its customers stating that they would recommend their personal Travel Counsellor to their friends and colleagues.* Alan added; “When running my own travel business it is imperative to focus on the personal side, always putting the customer first by going the extra mile to satisfy their needs. I am proud of the growth and success of my business over the past year and would like to thank my customers for their loyalty and support.” For further information on UK and International Travel, please contact: Alan Wilman Personal Travel Counsellor 32 Poulton Street Kirkham Preston Lancashire PR4 2AH Tel: 01772 672 831 Mob: 07789 754 612 E-Mail: alan.wilman@ Website: www.travelcounsellors.co.uk/ ENDS * Travel Counsellors has achieved a world beating score of over 90% since it introduced the NPS system in 2007 to measure customer satisfaction, far outpacing Net Promoter Scores reported for other businesses, including travel agencies. The survey was taken from Fred Reichheld’s bestselling book ‘The Ultimate Question’. Travel Counsellors’ * About Travel Counsellors: Travel Counsellors is a leading independent travel company with one of the highest customer service (NPS) scores in the world and a turnover at the end of its last financial year (Oct 31 2012) of £360 million. Founded in 1994 it currently has over 1,200 travel consultants who work from home with the support of 200 staff at the company’s UK headquarters in Bolton and overseas offices. The company operates in the UK, Ireland, the Netherlands, South Africa, Australia, Canada and Dubai. In the UK, the Travel Counsellors Trust financially protects everything booked by the customer free of charge. Travel Counsellors was the winner of the prestigious Queen’s Award for Enterprise in 2003-2008 and was voted Travel Agent of the Year by readers of the Guardian, Observer and Guardian Unlimited in 2006, 2007, 2009 & 2010. The company was listed in 2011 & 2012 Sunday Times International Fast Track for international growth and the Telegraph’s 1000 Britain’s Brightest Businesses. End
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