What Is Driving Outsourcing globally?

What is fuelling the continued growth and expansion of outsourcing globally?
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Call Centre
Contact Centre
Business Process Outsourcing
South Africa


Newark - Nottinghamshire - UK

Dec. 20, 2012 - PRLog -- When asked about what is fuelling the continued growth and expansion of outsourcing globally, Mr Phil Lightfoot, CEO of Coracall, a global Business Process Outsourcing and Call Centre company replied, “All of our global customers have a number of imperatives as part of their overall business strategy.  Rationalisation of their cost base remains a key challenge and one which we believe will remain at the core of client outsourcing decisions.”

“Secondly we see an increasing focus of global companies to outsource non critical functions which enables them to focus on core value added activities. Our expertise and experience with multi location delivery provides our clients with the ability to service their customers across a wide variety of contact channels. Often this technology is not available in-house. Whether it is call handling, email support, live chat, social media marketing or back office support, we are able to design strategies for our clients to maximize the customer experience.”

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Investor Relations


1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa



"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.
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Phone:08455 199131
Zip:NG24 1PZ
Tags:Call Centre, Contact Centre, Bpo, Business Process Outsourcing, South Africa
Location:Newark - Nottinghamshire - United Kingdom
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