How Good Is Your Customer Service? Just Ask Your Customer!

Who better to ask for insights about customer service than your own customers?
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Call Centre
Contact Centre
South Africa
Business Process Outsourcing


Newark - Nottinghamshire - England

Dec. 14, 2012 - PRLog -- This is the simple operating philosophy of Coracall, a global Business Process Outsourcing and Call Centre company with operations in the UK, South Africa and the Philippines.  Mr Phil Lightfoot, CEO of Coracall continues, “This is what we do on behalf of our global clients - ask customers what matters to them. By gathering this information whether it is in relation to a product or service, we are able to provide our clients with substantive data points as to where areas of opportunity lie to improve customer experience. In addition, as a global company, we are always seeking ways of improving customer experience as we take, and make calls on behalf of our clients. The feedback we gather is important to our ongoing internal training and development of our agents.”

“At Coracall we believe that improving customer satisfaction drives customer retention and in the long term customer loyalty. Given the challenges of the global economic meltdown, a key challenge for our global clients is wallet share and ensuring customer stickiness. The only effect means to promote customer loyalty is by understanding and listening to what customers are saying. We adopt a holistic customer satisfaction strategy which ensures that the customer experience is continually being improved.”

About Coracall

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Investor Relations


1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.
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Phone:08455 199131
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Tags:Call Centre, Contact Centre, Bpo, South Africa, Business Process Outsourcing
Location:Newark - Nottinghamshire - England
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