British American Auto Care Accepts Best of Howard County 2012 Award for Auto Repair Shop

At a ceremony in honor of the 2012 Best of Howard County Award winners, British American Auto Care President, Brian England, proudly accepted the award for Best Auto Repair Shop.
By: British American Auto Care
Spread the Word
Listed Under

* Best of Howard
* auto repair Columbia
* Car Repair
* Brian England
* Customer Service

* Automotive

* Columbia - Maryland - US

* Awards

Dec. 7, 2012 - PRLog -- On Tuesday, December 4, 2012, Brian England, the President of British American Auto Care, accepted Howard Magazine’s Best of Howard 2012 Award for the Best Auto Repair Shop.  The award certificates were handed out at a ceremony in honor of the 2012 award recipients. The award ceremony was held at the Fretz Kitchen Showroom on Berger Road in Columbia, MD.  In addition to the many notable award recipients, Howard County Executive, Ken Ulman, who won the award for best elected official and State Senator, Allan Kittleman, who received honorable mention, were on hand offering congratulations to other award winners.

“This award means a lot to our company,” Brian noted. “Our entire staff – the front office, the service advisers, the auto technicians, our van driver, our management team, everyone – works hard to deliver the best customer service and the best auto repairs.  We are incredibly thankful to our customers who voted for us and who continue to allow us to take care of their vehicles.”

Brian attended the event with his inbound marketing manager, Ros Williams of Asage Marketing.  

“I continue to be impressed by the consistently outstanding reviews British American receives,”  Ros noted.  “British American gives out review cards to all their customers each time they bring their car in, and they receive back 50 to 80 reviews a month.  In November, for example, customers rated them 4.9 points or higher on a 5-point scale in every single category.  British American has a great business model.  I’m honored to work with them.”

Brian went on to explain that they take care in their hiring to ensure that employees fit in well with their business model and their focus on the customer.  

“Good service does not happen by accident,” Brian explained.  “We put policies and procedures in place to make sure that every customer that walks through our door receives consistent, outstanding service.”

With that kind of commitment, British American will likely continue to see success.  Even with Howard Magazine’s change in their model this year to allow online voting as well as mailed in ballots causing the vote count to swell into the thousands, British American customers made sure to get their votes in.

Testimonials from British American Auto Care's customers can be viewed on their website at .  Additionally, the 57 award winners are featured in the December 2012 issue of Howard Magazine.
Tags:Best of Howard, auto repair Columbia, Car Repair, Brian England, Customer Service
Location:Columbia - Maryland - United States
Account Email Address Verified     Account Phone Number Verified     Disclaimer     Report Abuse
BA Auto Care News
Most Viewed
Daily News

Most Viewed
Daily News
PTC News

Dec 07, 2012 News

Like PRLog?
Click to Share