Nov. 25, 2012
-- Alsicare the healthcare workwear supplier has launched a live help desk. Alsicare, part of Alsico, regards the move as reinforcing its position offering the market leading service in the sectors it serves. A spokesman Alsicare, speaking at the launch, said, “We aim to provide all our customers – large and small, with the same dedicated service. The launch of our live help desk will enable customers to get live assistance on any uniform queries or assistance with the Alsicare site.”
Alsicare said individuals buying clothing for themselves will find the live help useful. But it is particularly geared up to answer queries from company buyers who may be making complex purchasing decisions. In this instance mechanisms such as FAQs don’t provide an appropriate level of pre-purchase support. Also the company is able to offer a number of bespoke garments. So if buyers don’t find what they need on the site, they are able to get an instant response to any questions.
The live helpdesk initiative will be staffed by an Alsicare employee 9-5 Monday to Friday. Outside these hours a message can be left and the helpdesk will respond first thing the following working day. The helpdesk is able to respond to and manage queries on everything from sizing and design options to personalising uniforms. Alsicare wants it to be known that it’s not outsourcing the helpdesk so customers can rely on the live help facility to answer questions knowledgably.
Alsicare supplies a wide range of workwear to the health and care sectors and offers a bespoke embroidery service. The range of garments includes scrubs , nurses uniforms, doctors coasts, casuals and tunics. The company also offers a bespoke design option and is committed to providing ‘notch above’ service levels that differentiate it from its peers. Unlike other suppliers the company designs and manufactures its full range of healthcare workwear with an emphasis on design and fabrics.
Alsicare is part of the Alsico family that has a national client base. Based in Preston UK, Alsicare offers a dedicated uniform solution to all of the healthcare sectors, from nurses uniforms to dental scrubs, Alsicare has it covered.
For more information go to http://www.alsicare.co.uk/