HotUKDeals & Toolbox Don’t See Eye to Eye...

Nov. 12, 2012 - PRLog -- After the integration of the HUKD button onto the website, many queries and complaints have come in from customers who are experiencing problems when sharing the fantastic deals through the HUKD website. Something certainly doesn’t add up and Toolbox is intent on finding out what...   http://www.toolbox.co.uk

The Toolbox.co.uk site has recently undergone a small website redesign that was carried out in order to benefit the site and make it easier to use from a social media aspect. The new social media plugins include buttons that allow users to easily share a product or deal with one simple click. So far the following social media sites are supported: Facebook, Google Plus, Pinterest and HotUKDeals.

Since the website update, many customers have been emailing in due to problems when posting deals to the large UK bargain website HotUKDeals. With several people claiming their deals were “removed within several minutes of posting” on the site and a couple went as far as stating their accounts had been banned completely. That’s right, banned – a 2 year old account banned for posting a deal from Toolbox.

After being made aware of this, the Toolbox marketing team and IT department decided to look into this further. Henry Briggs, Marketing Assistant at Toolbox commented: “It appears that once we post a deal to the HUKD site, no matter how popular it is, it gets removed. One of our huge sellers which had a big discount got up to 40° ‘heat’ on the HUKD website and was then removed. We’ve contacted the people who moderate the site several times to ask why we and our customers have been banned or had our deals deleted; each time we have been fobbed off with a generic reply which doesn’t answer our question. Brilliant way to treat people who are trying to provide a deal for the rest of the users on HUKD!”

The majority of customers who had faced a problem were in fact trying to share the deal on the latest range of ROK tools at Toolbox. After a bit of research, it appears that other companies and many individuals have been subject to what appears to be unfair and biased moderation on the HUKD site.

“There seems to be a large consensus that if the website the deal is posted from doesn’t have an affiliate scheme, HUKD will subsequently delete the deal and on occasion go as far as banning the user. Apparently, if HotUKDeals don’t stand to make money from it, they don’t want to know...”

Although the website is designed to provide the people of Great Britain with the latest and greatest deals; many will be rejected even if they meet the guidelines set out by HUKD, simply because there is no profit in it for them.

Thoughts and opinions on this?

The Toolbox website is hosted on the large Online Home Retail network at present. The network already hosts 50 niche-specific websites which sell a whole range of products, varying from tents & gazebos to toolboxes on branding such as http://www.GardenToolbox.co.uk, Vehicle Tools and Bathroom Suites.

Online Home Retail Limited was originally http://www.Plumbworld.co.uk back in 1999 and since then it has been bought by the Grafton Group PLC in 2006 and received a brand overhaul in June 2012. The business now employs close to 60 people in its purpose built warehouse and offices whilst turning over in excess of £20 million per year.