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Identifying and Solving the Five Types of Process Problems
What's Your Problem? Identifying and Solving the Five Types of Process Problems simplifies process problem solving and outlines specific techniques to help you identify the various types of process problems and solve them effectively and efficiently.
Arguing that there are only five types of process problems, the book explains that the Six Sigma methodology—
Identify the type of problem
Find the root cause
Address the root cause
Describing how to maximize ROI for Lean Six Sigma initiatives, the book:
Facilitates the application of Lean and Six Sigma principles to both self-learning and teaching others process improvement
Presents time-tested methods to help you reduce start-to-finish improvement/
Identifies techniques that can shorten the time it takes to complete projects, reduce documentation of projects, and increase overall understanding of your projects
Outlining proven approaches for seamlessly integrating Lean and Six Sigma methodologies with learning and teaching process improvement, the book will help to improve your courses so that participants acquire essential skills quicker and at lower costs. For the self-initiated, this book will get you identifying and solving the two most common process problems within hours, rather than days or weeks.
About the Author
Kicab Castaneda-Mendez is a business and process improvement professional with 30 years experience as an internal and external consultant to manufacturing, service, healthcare, government, and nonprofit organizations from 21 industries on five continents. He has authored two books and more than 35 articles, spoken at more than 25 conferences, and given more than 50 conference workshops on theory, tools, and applications on achieving performance excellence. He has taught several thousand people at every level from hourly to CEOs and has helped improve processes in the supply chain (marketing, vendors, R&D, engineering, QA/RA, manufacturing, sales), support functions (logistics, HR, IT, legal, finance), and management. He is a three-year Baldrige examiner and five-year Connecticut Award for Excellence senior examiner and trainer. Castaneda-Mendez is a GE-certified Master Black Belt, MBB/BB/GB trainer, and facilitator. He has two master’s degrees (statistics and mathematics)
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ISBN 9781466552692, November 2012, 191pp